Technical Team Manager, Service OperationsWe are seeking a highly skilled and motivated individual for the position of Technical Team Manager within our vehicle service organization, specializing in repair and technical support, including collision repair and parts. In this multifaceted role, you will oversee a team of field technical specialists across our operations. Your primary responsibility will be to ensure the efficient delivery of technical services, support, maintenance, and compliance across our service centers in Australia and New Zealand.Join us as a Technical Team Manager and play a pivotal role in ensuring the seamless delivery of technical services, compliance, and maintenance within our vehicle service organization. Your leadership and expertise will contribute to our continued success in Australia and New Zealand.ResponsibilitiesTeam Leadership: Manage and lead a team of field technical specialists, providing guidance, support, and direction to ensure the highest standards of technical service are consistently met.Technical Operations: Oversee the technical operations, including service repair, collision repair, and parts support, ensuring quality, deadlines, and safety standards are maintained.Technical Support: Serve as a subject matter expert in automotive repair and diagnostics, offering guidance and expertise to Technical Advisors when they encounter complex technical issues.Performance: Set clear performance objectives, regularly assess team members' performance, and provide constructive feedback to ensure high-quality service delivery.Training and Development: Identify training needs within the team and coordinate training programs to enhance technical skills and keep advisors up-to-date with the latest automotive technologies and repair methods. Also assist training managers on programs for field teams.Quality Assurance: Implement and oversee quality control measures to ensure that the team's work is conducted to the highest standards, meeting or exceeding manufacturer and regulatory requirements, including KPIs related to speed of case resolution.Process Improvement: Continuously evaluate and improve existing repair processes and workflows, implementing best practices to enhance operational efficiency and customer satisfaction.Technical Documentation: Oversee the accurate and timely completion of repair documentation, ensuring compliance with regulatory requirements.Safety Compliance: Ensure that all repair work and related activities adhere to safety protocols, regulations, and environmental standards.Reporting: Generate regular reports on team performance, key performance indicators, and technical issues, providing insights and recommendations to senior management.RequirementsEducation: Bachelor's degree or Diploma in a related field.Experience: 3+ years of experience in managing technical teams and operations within the motor service industry.Travel: Ability for frequent travel across Australia and New Zealand.Technical Expertise: Thorough understanding of automotive equipment, tools, machinery, safety protocols, and relevant regulations in Australia and New Zealand.Compliance Knowledge: Familiarity with automotive licensing, permits, compliance, and documentation processes in Australia and New Zealand.Project Management: Excellent project management skills, including budgeting and scheduling, with consideration for operational contexts.Communication: Effective communication skills and the ability to collaborate with diverse teams, including those in remote locations.Problem-Solving: A problem-solving mindset with the ability to navigate challenges specific to the motor service industry in both countries.Multitasking: Ability to work on multiple projects simultaneously and prioritize tasks based on demand.Collaborative: Open-minded, collaborative, and team-oriented attitude.Work Ethic: Self-motivated, strong work ethic, and a passion for hands-on work in a technical capacity.In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:Employee Stock Purchase Plan (ESPP)Parental leave (no minimum employment period)Primary carers – 18 weeks at full pay or 36 weeks half paySecondary carers – 6 weeks full payEmployee Vehicle Loan ProgramNovated Leasing (AU only)Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to themBike to work – $10 per day if you cycle to workBirthday Leave & Volunteer LeaveSome eligibility criteria may apply, benefits detailed above are subject to change or withdrawal at Tesla's discretion with no prior notice.
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