Job Opportunity: Technical Support Tier 1Company: Centaur SoftwareDepartment: Implementation & Customer SetupLocation: Hybrid (Combination of work-from-home and in-office)Position Type: Full-timeCentaur Software is seeking an experienced, technically-savvy individual to join our Implementation & Customer Setup team.
This role is a hybrid position that offers a combination of remote work and in-office presence, making it ideal for someone who values flexibility while still being able to collaborate in person with a dynamic team.
This position is more technical in nature, but candidates must have call centre or technical support experience.
You will be integral to managing installations, data conversions, and supporting exciting upcoming projects.Key Responsibilities:Installation of Centaur Software products.Assist with various technical projects and provide support to customers.Handle D4WEB and Cloud installations.Perform data conversions, API integrations, and Webservices installations.Troubleshoot and perform X-ray conversions.Provide top-tier customer support via phone and remote access.Requirements:At least 12 months of experience in a Level 1 support role or higher.Previous experience working on technical projects and managing multiple tasks.Ability to manage time effectively and prioritize in a fast-paced environment.Flexibility to work both from home and in the office as part of a hybrid work schedule.Willingness to work after hours, weekends, and occasional overnight shifts as needed (remote).Must have reliable internet access at home.Required Skills:Excellent customer service skills with a strong commitment to creating positive customer experiences.Ability to thrive in a fast-paced and constantly changing environment, following instructions from supervisors and senior colleagues.Strong familiarity with Windows Operating Systems.Excellent documentation skills to ensure clear and concise records are maintained.Strong work ethic, a positive attitude, and the ability to multitask effectively.Why Join Centaur Software?A flexible hybrid work schedule that combines the best of remote and in-office work.Opportunity to work on challenging and diverse technical projects.Join a supportive and innovative team environment focused on continuous learning and professional growth.Competitive salary and benefits package.A company that values work-life balance while delivering exceptional customer experiences.