Technical Support Specialist (On-site), Byron Bay Travel discounts, health & wellness benefits Competitive salary package, training & career progression Team social events Be part of a company that is one of a kind in its culture, spirit and passion. Join a proud & growing team that offers quality, hassle free & affordable travel experiences. The Opportunity To support travel dreams to come true, this role is responsible for providing technical support to TripADeal team members for all aspects of hardware, network and software. This includes; managing the helpdesk, administering ICT assets and end-user computing systems, supporting infrastructure and applications, and providing Salesforce system administration support and user provisioning. Organisational Structure You'll report to our Head of Engineering. This permanent full-time position is 100% onsite working from our Byron Bay HeadQuarters, working Monday to Friday, 8-4pm or 9-5pm - you choose! A Day in the Life Client Support and Helpdesk Management: Responding to client inquiries, troubleshoot technical issues, and provide effective solutions in a timely manner, building strong and trusted relationships with TripADeal employees ICT Asset and EUC Administration: Managing the ICT assets and end-user computing systems, ensuring their availability and reliability Infrastructure and Application Support: Providing support and maintenance for the company's infrastructure and applications, ensuring their optimal performance and availability Salesforce System Admin Support: Providing support for the Salesforce system, including user provisioning and system administration User Provisioning: Managing the process of creating and updating user accounts, ensuring that access is granted to the appropriate resources Providing clear communications, updates and instruction to our users to ensure our systems support doing their job efficiently To be a Front Running Candidate Relevant Certificate IV in Information Technology or a related discipline, or equivalent demonstrated experience 2+ years of experience in technical support and operations management Strong knowledge of ICT assets, end-user computing systems, infrastructure, and applications Good working knowledge of hardware diagnostics and troubleshooting Sound working knowledge of DHCP, DNS and networking environment Excellent communication and interpersonal skills The successful candidate will be required to undergo a Qantas background check Why TripADeal? Competitive salary package Learn , develop and advance your career within TripADeal Fun, casual working environment, where shoes are optional Staff travel discounts Employee Assistance Program $1,040 per annum of subsidised gym memberships Regular social get togethers Savings and discounts on groceries, electronics and homewares Volunteer leave as part of giving back to the local community See your next destination as Technical Support Specialist for TripADeal? Your future pathway is just one click away. Apply now! Personal Details * Required field Title * First name * Last name * E-mail * Phone * Digits only or add + for international numbers Street * Street Cont. City, Town or Suburb * Postcode or Zipcode * Country * State, Region or Province * LinkedIn URL (Please click on your profile and copy the URL from your profile page.) Questions A requirement of Qantas is that all staff obtain an Australian Security Identification Card (ASIC) which involves a thorough background check. Do you accept obtaining this card would be a requirement of landing the role, including covering costs to obtain your identification documents if needed? * Yes No - please let us know if you have any queries in the interview. For ASIC purposes, what is your full legal name, including any middle names? * If you have been referred by a member of our team, please provide their full name What kind of work are you looking for? * Permanent - Full time Contracting Which of the following statements best describes your right to work in Australia? * I'm an Australian citizen I'm a permanent resident and/or NZ citizen I have a family/partner visa with no restrictions I have a temporary visa with restrictions on work location (e.g. skilled regional visa 491) I have a temporary visa with restrictions on industry (e.g. temporary activity visa 408) I require sponsorship to work for a new employer I have a holiday temporary work visa I have a graduate temporary work visa I have a temporary visa with restrictions on work hours (e.g. student visa, retirement visa) This is a 100% in office role that cannot be performed remotely. Does this position still suit you? * Yes No Do you currently live in the region you want to work from? * Yes - I live locally No - I need to relocate for my new role How much notice are you required to give your current employer? * None, I'm ready to go now! 1 week 2 weeks 3 weeks 4 weeks 5 weeks 6 or more weeks Do you have any secondary interests that you think could create a conflict of interest if you were successful in landing this role? For example, will you run your own travel business, or work for a business that competes with TripADeal. * Yes No How many years' experience do you have in technical support? * Less than 1 year 1-2 years 2-3 years 3-4 years 5+ years Do you have experience with Salesforce CRM? * Yes No What is your knowledge of ICT assets, end-user computing systems, infrastructure, and applications? * Beginner Intermediate Advanced Are you planning to take any leave within the next 6 months? If yes, please provide dates. * What's your expected annual base salary? * What weren't you getting from you last/current role that has made you look elsewhere? * Is there anything else that you'd like to share about yourself? Working with TripADeal OurCore Belief Travel is an experience that should beenjoyed by everyone and we'reproud to make it an affordable option for all. Everyday is different here. From dealing with on tour emergencies, to booking customers onbucketlist package holidays. It's so good to learn new things about countries I haven't been to orwould have never thought of travelling to. There's always something new to experience here I started as a travel consultant less than a year ago, TripADeal has given me the opportunitytolearn from other departments, take on new exciting tasks, and develop into a leadership role Terms & Conditions TripADeal may collect personal information during the recruitment process including IDinformation such as your name, postal or email address, telephone numbers, licenses, date ofbirth, your resume and related material, your work history and education history and anyother information we consider necessary for TripADeal's recruitment process. TripADeal may collect information directly from you, or where relevant, from a third partywith your consent. For example, TripADeal may seek information about your prior employmenthistory through reference checks, your eligibility to work in Australia through a visastatus check, or any other information through publically available networking sites such asFacebook, Instagram and LinkedIn. If your application for employment is successful and youare offered employment with TripADeal, as a condition of employment, TripADeal will ask youfor evidence of your identity and legal entitlement to work in Australia. We will also askfor personal information, such as emergency contact details, tax file number and bankaccount details which will form part of your employee file. TripADeal may use your personal information in order to assess your application forpositions at TripADeal and invite you to apply for future positions of interest to you,unless you notify us that you do not wish for this to occur. We may disclose your personalinformation to related companies of TripADeal for the purpose of enabling those companies toconsider you, and contact you, in relation to future positions of interest with TripADeal orits related companies. TripADeal will store your personal information in accordance with its general privacypolicy, available here . If you wish to access or correct any of your personalinformationheld by TripADeal, please use the contact details set out on the privacy policy page. #J-18808-Ljbffr
