Technical Support Specialist – Australia

Primary Responsibilities: Client Assistance :Respond to and resolve client inquiries related to the CURA Platform. Investigate and troubleshoot issues reported by clients via email, ensuring effective solutions are provided.

Ticket Management :Oversee the internal ticketing system, ensuring tickets are monitored, appropriately assigned, and resolved promptly. Utilize JIRA for ticket management (preferred but not required).

Secondary Responsibilities: Operating System Proficiency :Basic to intermediate understanding of Windows Server 2019 – 2022. Ability to log into various Virtual Machines (VMs) via VPN.

SQL Platform Knowledge :Basic to intermediate understanding of SQL. Execute pre-defined SQL scripts to address common performance issues and perform general database maintenance.

Windows and VM Administration :Conduct basic administration and maintenance of Windows and Virtual Machines. Monitor and maintain the inventory of VMs and machines within the Australian CURA Cloud Platform.

Escalation and Liaison :Escalate advanced issues to internal IT/Developer Teams as necessary. Collaborate with internal teams on CURA Platform, Windows, and SQL-related problems that exceed the scope of your expertise.

Qualifications: Overall Experience 2 years. Experience with JIRA (preferred but not required). Proficiency in Windows Server 2019 – 2022. Understanding of SQL and experience running scripts on SQL databases. Ability to manage and maintain virtual machines. Strong problem-solving skills and attention to detail. Effective communication skills for client interaction and internal team collaboration.

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