Technical Support Specialist – Australia

Primary Responsibilities:Client Assistance:Respond to and resolve client inquiries related to the CURA Platform.Investigate and troubleshoot issues reported by clients via email, ensuring effective solutions are provided.Ticket Management:Oversee the internal ticketing system, ensuring tickets are monitored, appropriately assigned, and resolved promptly.Utilize JIRA for ticket management (preferred but not required).Secondary Responsibilities:Operating System Proficiency:Basic to intermediate understanding of Windows Server 2019 – 2022.Ability to log into various Virtual Machines (VMs) via VPN.SQL Platform Knowledge:Basic to intermediate understanding of SQL.Execute pre-defined SQL scripts to address common performance issues and perform general database maintenance.Windows and VM Administration:Conduct basic administration and maintenance of Windows and Virtual Machines.Monitor and maintain the inventory of VMs and machines within the Australian CURA Cloud Platform.Escalation and Liaison:Escalate advanced issues to internal IT/Developer Teams as necessary.Collaborate with internal teams on CURA Platform, Windows, and SQL-related problems that exceed the scope of your expertise.Qualifications:Overall Experience 2 years.Experience with JIRA (preferred but not required).Proficiency in Windows Server 2019 – 2022.Understanding of SQL and experience running scripts on SQL databases.Ability to manage and maintain virtual machines.Strong problem-solving skills and attention to detail.Effective communication skills for client interaction and internal team collaboration.#J-18808-Ljbffr