We open worlds - providing automation and access control, we are dedicated to satisfying end-user needs for security, safety, and convenience. So come and join us on our journey to providing our valuable clients with high-performance solutions for access and mobility needs, in a sustainable way.
This is a fantastic opportunity for a talented Technical Support Representative to join our dynamic team and play a key role in helping our customers with technical support for all our products.
About the role We are seeking an experienced automation technical support representative who is a self-motivated individual to join our Branch located in Regents Park.
Your main tasks will include:
Responding to incoming technical calls and enquiries.Addressing technical questions and applications regarding the company's products.Troubleshooting any technical problems over the phone and on-site when required.Responding to customers in a timely and accurate manner and engaging them in a way that promotes our brand and products.Focusing on customer service excellence.Performing minor warranty repairs as required.What you will bring to the role: Strong problem-solving skills with the ability to troubleshoot and diagnose issues quickly and effectively.A customer-focused attitude where you will utilize your communication skills to guide customers through technical problems with clear and concise instructions.An ability to work with a variety of technologies and an eagerness to learn different product ranges.A team player with a proven ability to exercise patience and empathy with both internal and external clients.Fantastic organization skills with experience in managing multiple support cases, tracking progress, and ensuring timely follow-up with customers.Experience in the following areas is highly desirable: Boom gates, Sliding & Swing gates, Bollards, and other perimeter access products.Relevant Electrical and/or Technical qualification.The ideal candidate will have experience in a similar industry, excellent time management, be friendly and well-presented, and be self-motivated.
Why are we a great place to work? A great working environment with continuous professional development, competitive salary, and benefits.Wellbeing days for staff, that's 6 paid days per year to focus on your wellbeing!Great company culture with inclusive events throughout the year.Sound like something that interests you?
Please click the "Apply" button to submit your application.
Who we are: Our vision is to be a worldwide leader in high-performance solutions for access and mobility needs, in a sustainable way.
Our mission is to offer reliable cutting-edge solutions to access and mobility needs, delivering solid returns to our stakeholders while ensuring respect for people, the environment, and ethical standards.
Our values are centered around: People, Ethics, Aspirations, and Strategies.
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