Technical Support Engineer / IT Support Technician who has good troubleshooting skills covering hardware, software, networks, operating systems, and general IT infrastructure is required for a busy helpdesk/service desk with a well-established company based in Knowsley, Merseyside, North West England.
2 Jobs Available
SALARY: £26,000 - £28,000 per annum (depending on experience) + Benefits
LOCATION: Knowsley, Merseyside, North West England (L33)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: Shift based working hours Monday – Friday (8.30am – 4.45 or 9.00am – 5.15pm) with occasional Saturday working
JOB OVERVIEW
We have two new job opportunities available for a Technical Support Engineer / IT Support Technician who has good troubleshooting skills covering hardware, software, networks, operating systems, and general IT infrastructure. Working as a Technical Support Engineer / IT Support Technician you will report into the IT Manager, where you will support and deliver the operation and integration of ICT Services within the company's ongoing growth phase.
The company is technology-driven and as the Technical Support Engineer / IT Support Technician you will be fundamental in supporting and delivering IT solutions aligned with business need. The company operates within ISO27001 and Information Security is of utmost importance to their business, clients, and customers.
The provision of ICT Services is key to the company's goals and success and requires delivery of a secure and available IT infrastructure to ensure that they can operate with the highest level of efficiency, productivity, and security.
The successful candidate will thrive in a dynamic environment with evolving business requirements and will have a passion for driving delivery of the best service level to colleagues within the business. They will also have a 'right first time' approach and attitude.
DUTIES
Provide 1st line support, assistance, and problem-solving for stakeholders
Provide troubleshooting, monitoring, and maintenance of the ICT systems
Collaborate to maintain ongoing assurance that ICT services are compliant with adopted security standards (PCI-DSS, ISO 27001)
Maintain an overall understanding of the operation of the ICT infrastructure and integration for quick support and troubleshooting
Ensure that the workforce has effective and efficient IT support to maximise productivity
Provide 1st line support on issues including:
Hardware issues
Networking issues
OS issues
Software issues
OS and Software configuration
OS and software maintenance
Antivirus management
Patch and upgrade management (with specific reference to WSUS)
Proactively detect and report patterns of issues in the infrastructure
Advise on software updates/upgrades, new software products to improve workforce efficiency and productivity
Advise and report on any configuration issues
Advise on and complete automated checks to improve the detection and correction of issues
CANDIDATE REQUIREMENTS
Microsoft Windows 10/11
Microsoft Office suite
IT Helpdesk experience
Networking and related troubleshooting (TCP/IP, DNS, DHCP, VPN, Ethernet, WiFi)
Software installation and maintenance
IT Hardware maintenance and support
Antivirus management
Cyber Security Awareness
Good communication – both written and verbal
Flexible and ability to prioritise workload according to challenging deadlines
Ability to work well under pressure in a highly regulated environment
Ability to engage with stakeholders at all levels
A consistent professional approach to all tasks
DESIRABLE SKILLS
Windows Server 2019 & Active Directory Domain Services
Linux Operating Systems (RedHat/Debian based distributions)
Virtualisation (Hyper-V)
Open-Source technologies
BENEFITS
Luxurious office environment for this office-based role
Secure car parking spaces available
29 days holidays per year including 8 bank holidays increasing with tenure
Healthcare and Dental Schemes
Company pension plan
Life Assurance
Salary Sacrifice Electric Cars and Cycle2work schemes
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P12821
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