About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do This engineering role is specifically designed to support Inmarsat Viasat International Government direct customers' telecommunications needs as a first point of contact for their operational support requirements. This includes receiving and actioning customer standard service requests, responding to service incidents and outages to diagnose faults and restore services, maintaining customer facing IT services, as well as testing and preparing satellite terminal hardware for field operations.
The Technical Support Engineer will need to engage with both the end customer in the field as well as Inmarsat NOC, NCC and other internal teams to support the delivery and / or restoration of services within required time frames.
The day-to-day Answer customer technical support calls and emails in fluent English language.Respond to requests and incidents, conduct further technical inquiries as required to progress the delivery or resolution of technical problems.Provide customer telephone support on equipment operation and fault-finding.Understand satellite terminals from a basic set up and support perspective.Completion of allocated tasks to required quality within the agreed completion schedule.Work towards Service Level Agreements, keeping customer updated on progress.Conduct maintenance activities, under guidance on IT systems and satellite terminal hardware in accordance with documented Work Instructions.Update knowledge articles to assist or speed up future operations.Must be committed to ongoing personal development.Must be committed to assist in the continual improvement of the processes and ways of working. What you'll need Currently pursuing a Bachelor's degree or higher in a University Technical Program, studying Computer Engineering, Technology Management, or related subject area.Interest in Satellite Communications technology and IP networking.Must be within commutable distance to Sydney Viasat office. What will help you on the job Enjoys a collaborative work environment and culture.Demonstrate a genuine curiosity, seeking opportunities to learn and expand your knowledge.Thrives in an ambiguous loosely structured environment.Eager to take on challenges and drive them to completion. EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this online application, please click here.
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