Technical Support Engineer – Energy Storage

The Harry James Group is working in partnership with a sustainable energy company, looking for a Technical Support Engineer to join their Energy Storage and Optimization Lifecycle Management team. Seeking an individual that is passionate about energy storage and clean energy solutions to be part of this global customer-driven organization, working with high level technologies.Job Responsibilities:Responsible for monitoring all battery sites across the globeProvide remote level-2 support to customers and expertise centersUse proprietary software to remotely evaluate and trouble-shoot systemsRecord and compile data for analysis and assist in related assessment and preparation of reportsCoordinate system updates with software teams and customersRespond to support requests when issues are reported to helpdeskDocument all customer requests and repairs performedNotify customers on status of repairs, warranty claims, software updates, etc. Provide energy storage training to customers and internal colleaguesCoordinate with Field Service Engineers on warranty claims and notify warranty claims division of companyRequired:Bachelor's Degree in electrical or mechanical engineering or related fields5 years of experience with electrical hardware or electronicsExcellent communication and documentation skillsSome international travel required (approx. 5-15%)Experience maintaining customer relationships on multiple projectsPreferred:Experience with: Solar or Energy storage systems, Lithium-ion Battery chemistries, Grid-scale renewable energy systemsFamiliarity with Programmable Logic Control (PLC programming)Familiarity with microgrid controlsFamiliarity with industrial cooling systemsFamiliarity with Linux operating system
#J-18808-Ljbffr