Technical Support Advisor

Title: Technical Support Advisor
Location: Deeside
Salary: £25,250
Description: The Technical Support Specialist position involves both internal and external customer service, provisioning hardware, fault diagnostics and ongoing product support.
Duties & Responsibilities: To provide an excellent customer service experience whilst managing customer expectations.To manage faults, requests and enquiries on behalf of the customer in relation to Broadband & Telephony.To take responsibility of the issue through to resolution, providing proactive and regular progress updates to internal/external customers.Build and Provision work orders for customers.Provisioning and installing hardware.Provide product training to customers.To provide day to day product support to existing customers.To be competent navigating 3rd party web portals and quick to learn technical processes. Site visits to resolve issues when required.Provide out of hours support to customers on a rota basis (optional).Skills & Experience: Telecoms background – knowledge of: Network hardware – PC's, Switches, Routers & Firewalls, Networking TCP/IP, DNS, VPN's & Router configuration, Hosted / IP Telephony systems & SIP Trunks.Excellent Customer service and communication skills.Positive attitude.Affective time management skills, with a logical approach to problem solving.Ability to work under pressure and within time constraints.Ability to work alone as well as part of a team, managing workload whilst reviewing changing priorities.We are an equal opportunities agency and welcome applicants from all backgrounds.

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