EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY Are you ready to take the next step in your career and make a meaningful impact in the NSW Workers Compensation Scheme? As EML, we're continuing to grow and evolve, and we're looking for passionate and skilled Technical Specialists to join our dynamic team.
This is your chance to work across many of our diverse portfolios, including our corporate portfolio, and play a pivotal role in shaping outcomes that matter. With our tailored growth and development programs, we're committed to supporting your career progression and helping you reach your full potential.
The purpose of these roles is to improve business outcomes with Quality and Outcome Measures; increase capability through reviews, feedback and coaching, and providing technical support to our Claims Operations Teams.
These roles will be full-time, permanent positions and can be based in Sydney, Newcastle, Parramatta or Gosford offices, with flexibility to work from home up to 3 days per week.
YOUR RESPONSIBILITIES Identify continuous improvement opportunities through reporting and insights gained from QA and other feedback channels.Provide support to claims teams with items such as section 39, subsequent liability (for duly made claims on a reasonable excuse), retiring age claims etc.Quality and Outcome measure improvement - coaching completed on at-risk claims or where an opportunity area is identified with a demonstrated improvement in results.Improve overall quality of decisions relating to liability/work capacity/PIAWE/weekly payment entitlements and communication through effective training and quality reviews.Completion of accurate reporting relating to contractual measures/targets/projects/initiatives and coaching outcomes. ABOUT YOU Must have sound knowledge of the NSW Workers Compensation Legislation and Guidelines (Case Managers must have a minimum of 2+ years' experience within NSW workers compensation).Be able to proactively work autonomously and as part of a team.Ability to develop strong working relationships at all levels across multiple groups and segments within the business.Legal background is desirable but not essential. WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer, so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity, and honesty.
EML provides career opportunities and great employee benefits, including:
A vibrant, collaborative innovative team cultureFlexibility with the opportunity to WFH when you are fully trained in your role.A corporate wellbeing program with discounted health insurance and gym membershipAccess to discounts at over 350 retailers through our Rewards Hub programEntitlement to an annual tenure and performance-based recognition rewardComprehensive learning and development supportCompanywide events to celebrate success.Quarterly Reward and Recognition AwardsUp to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
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