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Hybrid work environment enabling work from home flexibility.
12 month contract initially with the possibility to extend or make permanent.
Collaborate across the business to design and deliver solutions that will serve evolving customer needs and drive an exceptional customer service culture.
Location: Brisbane, Sydney or Melbourne.
Underwriting Agency and Scheme management is a growing area for Suncorp via its Vero Brand. To support our growth, this role has been created to design the long term operational environment in Commercial Claims to support these relationships. The successful candidate will work with the Commercial Claims leadership team and key stakeholders to build governance and operational processes to deliver best in class claims service and support for our Agency and Scheme distribution partners, including recommending the optimal resourcing and operational structure to deliver against our growth objective.
What you'll do:
Work closely with the Agency and Schemes team and front-line claims teams designing how we onboard and maintain distribution partner relationships and embedding the contractual obligations into claims processes.
Creating the operational structure and processes to manage claims and/or oversee the management of claims by distribution partners within Vero claims management delegations of authority, governance and risk frameworks, and regulatory requirements.
Create and embed strong financial controls around imprest account management and bordereaux claims payment processing generally.
Claims relationship management contact for internal stakeholders and onboarded distribution partners.
Ensuring quality assurance reviews for outsourced claims management arrangements are conducted in compliance with Suncorp's Quality Audit Governance Standard and contractual obligations with its distribution partners.
What you'll bring:
Demonstrated knowledge of claims processes as they relate to Scheme and Agency Binder arrangements, particularly in long tail claim portfolios.
Robust understanding of GICoP, Insurance regulatory environment and Suncorp's Enterprise Risk Framework.
Relevant experience in commercial claims, risk or binder management environments.
Ability to deal with complex issues, build relationships at all levels, and negotiate with and influence internal and external stakeholders (including brokers).
What we can offer you:
Discounts of up to 25% on our various Insurance, Banking & Superannuation products.
Flexible working environment and arrangements; genuine focus on work-life balance.
Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing).
We offer support and various programs for our people: (Employee Assistance Program (EAP), Referral Program ($600), Facilities for nursing mothers, Years of Service Recognition).
We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued, and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
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