Wesco Anixter have an outstanding career opportunity for highly motivated team players as a Technical Services Officer. In this role you will report directly to the National Technical Services Manager.
As a Technical Customer Service Representative, you will answer incoming phone calls and troubleshoot customer tech problems with computer software, computer hardware, in addition to AV specific equipment such as HDMI and IP video electronics. You will address and respond to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. You will provide customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.
About the Role Working with a young and dynamic team of technical support and reporting directly to the National Technical Services Manager, you will be responsible for:
Service incoming calls to our National Technical Support LineProvide technical expertise for security products, including IP Networks, CCTV, DVRs, Cameras and Wi-Fi solutions for the National business.Solve technical problems and communicating with people over the phone (primarily) and face-to-faceOffer remote Technical Support for our customers in-field and internal employees, across all areas of our security productsTroubleshoot HW/SW issues, IP network dilemmas and assisting our sales team in supporting our customers.Give pre-sale consultations and post-sales advice on both IP and Analogue technologiesSetup systems in-house to simulate and troubleshoot problems in-fieldAssist in the evaluation process for new security productsSupport tender bids and provide technical input for quotesWhat You'll Bring We pride in providing superior customer service and our most valued asset are our people. To be considered for this role you will be able to demonstrate:
Previous Call Centre experience is a mustRelevant IT qualifications and knowledgeExcellent verbal and written communication skillsA strong interest in new technology and developmentA high level of customer serviceAn enthusiasm to learn and grow with the businessThe ability to build relationships with peopleIndustry experience dealing with security products involving IP technologies – would be beneficial but is not essentialAbout Wesco Anixter Wesco Anixter represents the international go-to-market brand of Wesco and brings to life our mission to build, connect, power and protect the world. As the largest security equipment distributor in Australia, Wesco Anixter combines the scale and resources of a global company with our local knowledge and in-country expertise.
In Australia, our security branches employ over 160 staff across nine branches nationally. We pride ourselves on providing industry leading customer support, products and services.
Why Wesco Anixter? Competitive salary packageMentorship and coachingOpportunities for career growth and stability with a Fortune 500 companyFriendly, employee focused organisationA collaborative, diverse work environmentOpportunities to contribute to our success in Australia and APACEmployee assistance programsHow to apply If you have the commitment, drive and skills we are looking for, then click Apply Now!
Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are anEqual Opportunity and Affirmative Action Employer. Promote local employment to your region, community or member organisation with a uWorkin Talent Community. Find out more .
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