Overview: In this role, you will be a key technical point of contact for clients, providing exceptional support and ensuring the smooth operation of payment solutions.
You will be responsible for troubleshooting technical issues, managing integrations, and collaborating with internal teams to deliver seamless service.This is a fantastic opportunity to contribute to a dynamic and innovative company within the rapidly evolving payments industry.Responsibilities:Provide technical support to clients via phone, email, and ticketing systems.Diagnose and resolve technical issues related to payment platforms, APIs, and integrations.Replicate and document client issues for escalation to development/engineering teams.Monitor system performance and proactively identify potential issues.Collaborate with internal teams (e.g., development, product, engineering) to resolve complex technical problems.Contribute to the continuous improvement of support processes and tools.Stay up-to-date with the latest technologies and trends in the payments industry.Occasional after-hours support may be required.Essential Skills and Experience:At least 4 years' experience in technical support or service engineering role, preferably within the payments, fintech, or financial services industry.
Strong understanding of payments flow, payments processing.Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.Strong understanding of payment processing concepts, including card payments, online transactions, and payment gateways.Experience with APIs.
Good background of JavaScript, Ruby or Python, or Bash/S.Proficiency in troubleshooting network connectivity, operating systems (Linux), and databases (Oracle, MSSQL, PostGres).Good understanding of cloud (AWS/Azure).