This renowned IT services provider is committed to their client-centric approach across Private, State and Federal agencies. Their consistent delivery of innovative technology sets them apart as they endeavour to deliver change and key systems with excellence. Having achieved significant growth within their client base, they now have an opportunity for a Technical Services Engineer to join the team dedicated to providing solutions within Federal Defence.
The Role:
Part of the Professional Services team you will provide Technical IT Support across this provider's growing client base. You will be responsible for providing technical support and maintenance including desktop software and hardware, and administration support to key accounts.
Key areas of your role will also include:
Ensure the delivery of daily support services including desktop and network break/fix, configuring, and installing new PC's, user peripherals, switches, wireless access points, and other IT equipment.Respond to monitoring alerts for devices under Managed Services contracts and SLAs.Server maintenance and administration including checking event logs, backups, virus definitions and administering accounts.Handling, triaging, and troubleshooting faults and service requests, ensuring prompt resolution.Managing and monitoring team responses for assigned job queues.To be successful in this role you will have knowledge or experience in several of the following:
Demonstrated experience in desktop and infrastructure support roles especially in operations.Proficiency in desktop support, server support, hardware, network, and software installation and troubleshooting.Solid understanding and ability in the areas of user and Server side computing, MS365 and Azure (Cloud) and Networking and connectivity conceptsExperience with virtualization, VMware, and similar technologies.Essential O365 experience due to the nature of the environment.Background in supporting customers over the phone in a large enterprise environment.Strong customer service, troubleshooting, and problem-solving skills.This is a unique opportunity to join a supportive team focused on collaboration and prioritising your career aspirations. You'll have the chance to refine and develop your skills while working on some of the world's most exciting and complex projects. If this role interests you or if you'd like a confidential discussion about your career, please click the Apply Now button.
Nirmitha Piyaratne
Candidate Manager
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview. Aboriginal and Torres Strait Islander people are encouraged to apply. By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
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