Technical Services Consultant page is loaded Technical Services Consultant Apply locations Sydney Melbourne Brisbane time type Full time posted on Posted Yesterday job requisition id R78107 About our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the RoleLexisNexis Legal Software Solutions (LN LSS) is a leading provider of technical installation, upgrade, and support services for legal software solutions. Our objective is to deliver high-quality technical services based on established policies and procedures to ensure client satisfaction.As a Technical Services Consultant at LexisNexis Legal Software Solutions, you will provide technical installation, upgrade, and support services. Your role will involve ensuring adherence to established methods.This is a permanent full-time role based in either Sydney, Melbourne or Brisbane with the possibility of combined home/office-based arrangements to have flexible work-life balance.ResponsibilitiesProviding remote installation and upgrade services for LN LSS products in client environments.Liaising with client IT representatives to ensure alignment and transparency.Offering technical support and resolution for escalated incidents within agreed SLAs.Installing, configuring, and monitoring internal systems to ensure high availability.Developing and maintaining documentation relevant to providing technical support.Maintaining a detailed understanding of hardware/software configurations impacting product performance.Advising on hardware/software configuration to optimize product performance.Exhibiting a can-do approach to meet customer requirements and needs.RequirementsDemonstrate a solid educational foundation in Computing and Information Systems or a successful history of industry experience.Experience with software installations, software deployment with strong technical troubleshooting abilities is essential.Possess intermediate/advanced skills in Windows Client/Server Operating Systems, Virtualization Technologies, Windows Networking, etc.Showcase a proven track record of adeptly supporting software application systems, networks, and technical office applications with extensive experience.Industry training and expertise in relevant disciplines will be highly regarded.Work in a way that works for youWe promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, we will help you meet your immediate responsibilities and your long-term goals.Working for youWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:Life assurance and income protectionOption to buy additional Annual Leave daysEmployee Assistance ProgramFlexible working arrangementsBenefits for you and your familyAccess to learning and development resourcesAnnual Flu vaccinationsAbout the BusinessLexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.Please read our Candidate Privacy Policy .#J-18808-Ljbffr
