Technical Services Administrator - NewcastleSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries.
About SS&C Technologies SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. SS&C is the largest global investor service provider, servicing more than 55 million investors.
Get To Know The Team: Working for SS&C's Superannuation Administration team offers a stable and meaningful career with ample opportunities for growth and professional development.
What You Will Get To Do: The technical services administrator will undertake the following duties:
Monitor and manage batch processing to ensure timely and accurate completion.Handle end-of-financial-year platform processes.Ensure compliance with SuperStream data and payment standards.Manage updates to platform rates.Process and report on TAL insurance payments.Address and resolve any issues or discrepancies in superannuation processes.Maintain the accuracy and integrity of superannuation data.Conduct user acceptance testing and business verification testing.Monitor transactions to ensure compliance with AML/CTF.Manage insurance processes for both platform and non-platform providers.Handle bulk uploads for various processes.Manage invoicing for administration fees, agency fees, and insurance fees across all funds.Monitor and manage insurance lapses for all funds.Process direct debits and manage chargebacks.Identify and resolve possible duplicate entries.Manage Member Account Attribute Service (MAAS) and Member Account Transaction Service (MATS) processes.Handle reporting requirements for Centrelink.Manage annual PAYG reporting.Prepare and distribute annual statements.Manage processes related to unclaimed super money.Address enquiries related to regulatory reporting.Coordinate annual mailouts, including salary data requests for employer plan insurance members.Prepare and manage Service Level Agreement (SLA) reporting.What You Will Bring: Proven experience in a technical support or system administration role, preferably within the superannuation or financial services industry.Strong understanding of superannuation systems and regulations.Excellent problem-solving skills and attention to detail.Ability to work independently and as part of a team.Strong communication and interpersonal skills.Ability to identify issues and implement effective solutions.Ensuring accuracy in all tasks, from data entry to reporting.Identifying opportunities to enhance processes and increase efficiency.Strong skills in creating and maintaining comprehensive documentation.Time Management: Ability to manage multiple tasks and meet deadlines.Why You Will Love It Here! SS&C Advantage a comprehensive reward and wellness platform.Income protection insurance and salary continuance.Bonus Scheme.Death and TPD insurance (Available through SS&C Superannuation Fund).Private Health Insurance discount.Generous Bereavement & Compassionate Leave.Primary & Secondary carers paid parental Leave.Focused on Mental Health.Hybrid Working Model.Background Checks All offers of employment at SS&C are subject to background verification checks.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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