Technical Service Delivery Manager AssociateAtlantic Digital is a leading, Australian owned IT specialist, providing expertise in the design, support and maintenance of corporate networks throughout Australia and New Zealand.
With over 25 years' experience, we offer businesses a reliable partnership that can be trusted to deliver end to end IT solutions.
Our Team and Culture
Our team of approximately 60 technical and support staff has a positive, supportive culture.
We have an attractive employee value proposition, far beyond just a job and a wage, including:
A positive, professional work environment based on our 25 year reputation for business integrity and trusted relationshipsA Learning Culture including time off for our people to build their skills and capabilities - 10 "learning days" per yearA Merit-Based promotion system and a clearly articulated Career FrameworkA Flexible / Hybrid working environment, balancing business needs & lifestyleA "Culture Club" with organised social events and a fun working environmentA Mentoring Program supporting the pursuit of career goalsA culture where high performance is recognised and rewarded, both by peers and by the businessWe are looking for long term like-minded employees to join the team.
The Role
The role involves partnering with key customers to ensure they trust Atlantic Digital and feel they are a priority to the company.
This includes:
Ensuring customers are confident in the company's ability to monitor infrastructure and manage BAU support and projectsManaging resourcing and workloads for day to day operations, working within defined SLA's and providing a prompt, reliable and professional serviceProviding leadership and co-ordination of work within the teamScoping, collaborating and planning projects to enable the best possible outcomes for the customer, while also engaging the team in value-adding workThis is a leadership role and holds a position on the Management Team within our dynamic and progressive company.
Initially to be appointed as Associate SDMs, the successful candidates will be both challenged and supported by members of the management team as they tackle a variety of tasks that will move us closer to our "Quality" and "Excellence" targets in early 2025.
They will be directly appointed to Service Delivery Managers roles once the business and the individual are both ready.
Requirements
You must have minimum 8+ years proven experience in supporting Microsoft Server platforms, applications and client systems in an MSP style environment.
Additional requirements include:
A tertiary qualification in an IT related discipline from a recognised education providerRelationship building skills to engender customer trustExcellent verbal and written communication skillsDiplomacy: ability to demonstrate patience and understandingFlexibility: willingness to go above and beyondMaturity and professionalismOrganisational skills: time management, prioritisation to meet deadlinesIntrinsic motivation: the ability to work independently with minimal supervisionThe ability to lead a team toward the achievement of customer and business goalsA high level of attention to detailAn attractive remuneration package is on offer to highly capable candidates.
Don't miss out on this exciting opportunity to join a dynamic, rapidly growing organisation;
APPLY NOW!
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