Airbus Australia has two exciting opportunities for both an Avionics (B2) Technical Representative and a Mechanical (B1) Technical Representative to join our Customer Support team in support of the H175 Platform as it enters into Australia and the Pacific Region.
The H175 is a twin-engine helicopter belonging to the super-medium class of helicopters and combining long range with smooth flight qualities. It takes customers to the next level in terms of comfort, efficiency, and cost-effectiveness.
About the team The Customer Support and Services team coordinates the delivery of support services to the satisfaction of the Civil customers and stakeholders. This includes the prioritisation, coordination and on-time delivery of integrated support engineering, material support & logistics and other relevant functional groups support solutions for both the aircraft and its associated mission and ground systems such that the contracted work scope and performance requirements are met effectively, qualitatively and efficiently.
About the roles These positions will be based in Perth, WA and will report to the Team Lead Technical Services Civil Helicopters. The roles are responsible for the collection and treatment of emerging support issues experienced by our Civil Helicopter H175 customers in the Australia Pacific region, and ensuring functional and efficient links are established and maintained with regional counterparts.
The roles will be initially dedicated to support the H175 deployed to conduct offshore missions in a challenging, demanding and exciting context of Entry In Service of the platform in Australia but could expand to other Airbus Helicopters platforms later.
The roles will directly interact with the Customer or the operator and act as a representative of Airbus Australia Pacific while demonstrating and living the Airbus values. The roles shall also report within the industry organisation any Customer issues to get them solved in a timely manner.
The role requires a strong connection with the Customers and their helicopters. Regular travels to the Customer operational bases (Broome, Karratha, Darwin, and other locations) will be required to support and to resolve technical issues on their aircraft.
About you To be successful in this role, it is a requirement to be able to work in a team environment with connections across the Asia Pacific region and any Airbus Helicopters entities, have well developed stakeholder engagement and expectation management skills as well as good verbal and written skills.
You will need to be someone who is able to work autonomously, to tight deadlines and work comfortably in a continuous improvement work environment.
Note: For applicants who do not have the experience/type training on the H175 type, Airbus will facilitate and fund type training. Training will be conducted for 5 weeks (25 days) in France, expected by Mid-November 2024.
The qualifications and experience best suited to this role include:
Aircraft Maintenance Engineer LicenceCASA/EASA B1 orCASA/EASA B2 LAMEwith relevant Airbus type ratings (preferably with experience on the H175)Extensive aircraft maintenance experience (Part 145 or equivalent) or CAM (Part M or equivalent) in the aviation industry and technical knowledge of Airbus helicopter typesSuperior knowledge and understanding of interdependencies between maintenance (including maintenance and fleet planning) and other airworthiness management and support activitiesSuperior knowledge of aeronautical standards and best practices and working knowledge of applicable legislation and regulations (e.g. CAANZ, CASA)The abilities and skills that you can bring to this role will include:
The ability to resolve high-level service issues, across numerous customers, technical teams and in collaboration with various Business Units and stakeholdersA straightforward, confident, and open communicator with the ability to convey messages clearly, concisely and persuasivelyShort-interval planning skills and strong time management / organisational skillsDemonstrated ability to successfully and concurrently manage multiple complex activities in a challenging and demanding aircraft operations environmentDemonstrated commitment to safety, quality and customer satisfactionIt would be desirable that you also have:
Prior experience in supporting helicopter sales and marketing activitiesProven track record of client growth, relationship management and results deliveryAbout Us Airbus is a global leader in aeronautics, space and related services. With a workforce of almost 150,000 Airbus offers the most comprehensive range of passenger airliners around. Airbus Australia Pacific (AAP) is the region's largest helicopter business, employing people across multiple locations in Australia and New Zealand. With the largest market share in civilian and military helicopters, the company supports more than 500 Airbus Helicopters and is well recognised as a leading Through-Life-Support provider in military fixed wing and helicopter platforms.
What's on offer? The Airbus Group is a global platform for excellence, with network expertise providing our people with the opportunity to be a part of rapidly advancing innovations in engineering and technology to accomplish the extraordinary; making the world a more connected, safer and smarter place. We have dedicated resources to deliver:
Clear operational and strategic objectivesSupportive structures, systems and processes with a commitment to your developmentStrong links to the broader Airbus Group global communityValues driven leadership focused on employee and customer experienceCompetitive salary packaging, Employee Share Ownership Plan, Employee health plansFlexible working arrangementsAt Airbus, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Diversity is key to our ability to work cohesively as a team regardless of age, disability, race, sex, intersex status, gender identity and sexual orientation.
Applicants must have the capacity to satisfy pre-employment criminal history checks and medical screening which may include drug and alcohol testing.
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