Technical Program Manager, Region ServicesAWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.We are building some of the largest and most complex distributed systems in the world, and we need adaptable people to help us implement and operate them.Amazon Web Services (AWS) is seeking a Technical Program Manager (TPM) to join the region Services organization as a technical resource, taking the lead on solving complex operational challenges in some of the most sensitive and mission critical clouds. The TPM will be responsible for driving large-scale global projects and initiatives, leading cross-functional teams focused on the delivery of new workflow features and tools that enhance productivity, open capacity at a faster rate and secure devices to AWS standards.We are looking for a passionate, deeply technical, and results-oriented Technical Program Manager (TPM) to define and drive Region Services initiatives. You will have a proven track record of planning and delivering complex programs with multi-year roadmap, using Agile and incremental delivery methods.This position requires that the candidate selected hold or be able to attain an Australian Government Security Vetting Agency clearance (link).Key job responsibilities:Gather business requirements, document functional and design specifications, define User Acceptance Criteria for testing software, ensure systems capture applicable data to enable customers to measure how effective their processes and leveraged software are from a day to day basis. Identify and assemble the appropriate resources for each project, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project.Contribute with cross-functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints.You rely heavily on influence over authority to drive project deliverables.You will manage repair requests in a high-volume environment, as well as managing response to high severity events.You will present to Sr. Leadership on a regular basis, demonstrating the ability to synthesize the problems and the solutions into a simple and consumable manner.You will be responsible for data collection, analytics and dashboard creation as a way to help others recognize the best path to make the business better.About the team:The Region Service provides the highest caliber Operational Solutions and Cleared Support for services within our Regions. We provide 'hands on keyboard' support to our service teams by deploying changes into these isolated regions, monitoring the results, and reporting any issues that are observed.Diverse Experiences:Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS:Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance:We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.Inclusive Team Culture:Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career Growth:We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Minimum Qualifications:10+ years of technical product or program management experience.10+ years of working directly with engineering teams experience.6+ years of software development experience.Experience managing programs across cross functional teams, building processes and coordinating release schedules.8+ years of hands-on work managing complex technology projects experience.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
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