Location:
Location: New South Wales or Victoria
Type:
Full time
Fluidra is one of the leading companies in the Pool and Spa industry, with a strong geographical footprint with operations in over 45 countries. We are seeking an enthusiastic individual to share your technical expertise and shape the knowledge base of our workforce as aTechnical Product Trainer (Heating Expert),based in NSW OR VIC.
In this role, you will join our expanding team and play a crucial role in our increased focus on technical training.
Ongoing training, support and development
Company Car and Expenses Card
Commitment to wellbeing – Employee Assistance Program & yearly flu shots
Good perks such as birthday leave & social events
What you will be doing:Maintain expert-level knowledge of our heating products, covering functionality, specifications, installation, troubleshooting, and maintenance
Design, develop, and deliver comprehensive training sessions on product features, sizing techniques, installation processes, troubleshooting, spare parts, servicing, and safety guidelines for customers, sales teams, and partners
Stay informed about industry trends, regulatory changes, and emerging best practices
Provide technical support on gas heaters, heat pumps, and solar heating solutions to customers, sales teams, and partners, ensuring timely issue resolution in collaboration with customer support
Develop training documentation, including manuals, guides, and reference materials
Gather feedback to enhance and refine training programs and materials continuously
Collaborate with product development, marketing, and sales teams to align training initiatives with product launches, campaigns, and sales strategies
Assist in testing and installing new products
Perform other reasonable duties as needed to meet business and operational requirements
What we are looking for:Demonstrated in-depth knowledge of Heating Products, encompassing their functionality, specifications and maintenance requirements
Ideally, hands-on experience in servicing Pool Heating Products with a strong understanding of industry standards and regulations
Excellent communication skills and ability to handle queries/complaints
Strong ability to multi-task and prioritise
Proven ability as a confident facilitator in delivering engaging and informative training sessions.
Cert IV TAE40116, Cert III Air Conditioning & Refrigeration and/or Restricted Electrical License are highly desirable
If this sounds like the role for you, we would love to hear from you!
Fluidra is a workplace where everyone can develop. So however you identify and whatever background you bring with you, please apply if this role would make you eager to come into work each day. Get the latest industry news & free magazine direct to your inbox.
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