Technical Product Manager Online Solutions
Permanent role
Sydney Location/ 50% Hybrid
Your business Business Bank (BB) offers a wide range of services and solutions to our small, medium and enterprise customers. Everyday Business Banking (EBB) is a centre of excellence for innovation development and capability within the Group. We develop transformative technology and products of innovation.
Do Work That Matters
Merchant Solutions supports our customers to operate and grow their business, through the provision of innovative payment solutions that help them better engage with their customers and suppliers.
The eCommerce Product Team is accountable for the development and optimisation of online acquiring solutions. We deliver payment products and services to our customers where the cardholder is not present. We prioritise our customers above all else, relentlessly improving their experience and solving their unmet needs.
As the Technical Product Manager, you will oversee and lead our new product through all stages of the product management life cycle. This will range from the end-to-end technical product development and delivery, encompassing conceptualisation of new product design, articulation and prioritisation of business requirements, review of technical build, user testing and working with internal and external stakeholders to ensure successful market launch.
You will need to have the ability to drive product development in a safe and compliant way, and possess a strong understanding of risk management. You obsess over customers and strive to deliver better outcomes. You will have a growth mindset and a willingness to learn and take on new challenges. Ideally you will have eCommerce or payments experience.
Job Description Product Development - lead the end-to-end technical product development and delivery, encompassing conceptualisation of new product design, articulation and prioritisation of business requirements, review of technical solution design, build, user testing and working with relevant stakeholders to ensure successful go-to-market launch.Proven experience in end-to-end product management of eCommerce products or services, with exposure to relevant technologies and tools, across web and native mobile app product development.Experience in successfully delivering SaaS projects and/or eCommerce products.Have previously worked within the payments industry and have a working understanding of gateways and teams schemes.Prior experience with SaaS projects and/or partners.Technical Expertise - working as the technical and operational SME for the product, aligning to overall business technology and processes.Customer Centric Design - acting as the voice of the customer in technical build reviews, user testing and analysing operational efficiency of the product.Stakeholder Management - gather and synthesize requirements and input from multiple stakeholders (internal product teams, engineers, business teams, marketing, finance, etc.).Your Skills and Experience:
You have a passion for customer centric product design, meet some of our criteria and a willingness to learn the rest:
Risk Mindset - All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.Experienced Technical Product Manager with 3+ years of relevant experience in financial services and with proven product delivery skills. Ideally you will have eCommerce or payments experience.Demonstrated success in leading and executing on projects.Strong stakeholder engagement and management capabilities. Success in the role requires the ability to lead and influence without direct authority.Strong problem solving capabilities need to have the motivation and be comfortable with investigating and providing recommended options/solutions to complex problems and technical nuances.Experience working with a vendor to deliver product development.Comfortable with navigating ambiguity and ability to work flexibly through change.Experience working in an agile environment and enjoy collaborating with others.
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