Technical Operations Engineer – Development Tools SupportWestbury Partners Sydney, Australia
Posted 3 days ago | In-Office Job | Permanent | AUD250k - AUD550k
Deliver top-notch support for cutting-edge development tools in a fast-paced, collaborative environment. Enhance workflows, resolve technical challenges, and contribute to innovative solutions in quantitative finance.
What You'll Do: Provide first-line support for development tools, including Atlassian Suite, GitLab, and Artifactory.Manage tickets, classify tasks, and escalate complex issues to specialized teams.Troubleshoot user issues and deliver initial solutions according to established procedures.Monitor ticket resolution progress, ensuring timely responses and user satisfaction.Collaborate with research and trading teams to understand data needs and address technical challenges.Develop scripts and tools to automate processes and improve system efficiency.Configure and optimize Jira workflows, integrations, and project management tools.Contribute to knowledge base updates and documentation improvements.Responsibilities: Streamlining workflow management for technical support requests.Enhancing operational efficiency with automation tools and scripts.Building expertise in the firm's development tools through hands-on training.Supporting the growth of a collaborative, high-performance technical environment.Acting as the vital link between technical systems and internal users.Requirements: Experienced in technical support, with 5+ years in a similar role.Rigorous, organized, and detail-oriented with strong problem-solving abilities.Familiar with ticket management systems like Jira, and ideally, GitLab and Artifactory.Adept at communication, both written and verbal, with a user-focused mindset.A team player who thrives in a dynamic, fast-paced environment.Interested in finance and eager to learn industry-specific technical concepts.Why Join Us: Join a global leader in quantitative investing, driven by technology and data innovation.Collaborate with a multidisciplinary team at the forefront of systematic finance.Enjoy professional growth opportunities and training to enhance technical expertise.Contribute to impactful projects that optimize workflows and support cutting-edge research and trading operations.Experience a culture that values creativity, problem-solving, and collaboration.Step into a role where your technical expertise and problem-solving skills will drive innovation in a leading global investment firm. Join us, and let's redefine possibilities together.
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