Networks & Systems Administration (Information & Communication Technology)
We are a leading and modern technology services company focusing on providing IT services using modern solutions in cloud, M365, cyber security, data analytics, telco and software technologies. To support our business growth, we need enthusiastic candidates with excellent technical and communication skills to work in our engineering team to support a range of clients and projects. The Role:
Technical and customer escalation point for service desk engineers Provide technical guidance, configuration and support for a number of technologies such as Microsoft 365, desktop, cloud and server infrastructure, and network Lead Project tasks working closely with customer stakeholders and engineers to deploy solutions Hands on delivery of project work and support Work with highly experienced team to maintain the best practice environment
The Opportunity:
Balanced BAU, Project and leadership workload Flexible working environment Standard business hours support Competitive salary plus superannuation and performance bonus Modern and world leading technology environment One of the fastest growing companies in the sector Huge opportunities to develop your career and take on additional responsibilities in our growing team
Required Skills and Experience:
Exceptional customer service experience Must have excellent communication skills Recent MSP experience is highly regarded Proven project leadership skills Solid hands on L3 engineering skills At least 5 years of experience in Microsoft system engineering At least 3 years of experience in networking Experience in leading projects and staff is highly regarded Expert desktop knowledge. You must be highly familiar with end user support to be considered for this role Expert knowledge of Microsoft 365, Windows Server and Exchange Online Experience with deploying workloads to Azure environments. Good knowledge of antivirus and backup systems Familiarity with technologies such as Microsoft Security, Fortinet, Cisco/Meraki will be advantageous Knowledge of AWS cloud, DevOps, and Containers will be advantageous
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