Technical Lead/ L3 Engineer

Networks & Systems Administration (Information & Communication Technology)We are a leading and modern technology services company focusing on providing IT services using modern solutions in cloud, M365, cyber security, data analytics, telco and software technologies.To support our business growth, we need enthusiastic candidates with excellent technical and communication skills to work in our engineering team to support a range of clients and projects.The Role:Technical and customer escalation point for service desk engineersProvide technical guidance, configuration and support for a number of technologies such as Microsoft 365, desktop, cloud and server infrastructure, and networkLead Project tasks working closely with customer stakeholders and engineers to deploy solutionsHands on delivery of project work and supportWork with highly experienced team to maintain the best practice environmentThe Opportunity:Balanced BAU, Project and leadership workloadFlexible working environmentStandard business hours supportCompetitive salary plus superannuation and performance bonusModern and world leading technology environmentOne of the fastest growing companies in the sectorHuge opportunities to develop your career and take on additional responsibilities in our growing teamRequired Skills and Experience:Exceptional customer service experienceMust have excellent communication skillsRecent MSP experience is highly regardedProven project leadership skillsSolid hands on L3 engineering skillsAt least 5 years of experience in Microsoft system engineeringAt least 3 years of experience in networkingExperience in leading projects and staff is highly regardedExpert desktop knowledge. You must be highly familiar with end user support to be considered for this roleExpert knowledge of Microsoft 365, Windows Server and Exchange OnlineExperience with deploying workloads to Azure environments.Good knowledge of antivirus and backup systemsFamiliarity with technologies such as Microsoft Security, Fortinet, Cisco/Meraki will be advantageousKnowledge of AWS cloud, DevOps, and Containers will be advantageous
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