Technical Implementation & Support Analyst VitalHub is an entrepreneurial healthcare software and service company with an ever-increasing presence in Australia, New Zealand, UK, Canada and the Middle East.
We are seeking a motivated, detail-oriented yet versatile Technical Implementation & Support Analyst professional to assist in the execution and delivery of technology-driven projects. In this role, you will work closely with project managers, technical teams, and stakeholders to ensure that project tasks are completed on time, technical requirements are met, and quality standards are upheld.
You will provide hands-on support in deployment and troubleshooting technical issues to ensure seamless project delivery. This role requires strong communication skills, a keen eye for detail, and the ability to work efficiently in a fast-paced environment. This role is ideal for someone who thrives at the intersection of technology and customer engagement. You will be involved in the entire lifecycle of our healthcare IT solutions in Australia — from pre-sales through implementation, and BAU support.
Key Responsibilities: Assist in the planning and coordination of technical projects, ensuring all milestones and deadlines are met. Help identify, assess, and manage project implementation risks and issues. Provide technical assistance and troubleshooting to resolve issues as they arise during projects and with existing customer base. Liaise with various teams (e.g., sales, development, product management office, and stakeholders) to ensure technical requirements are clearly understood and met. Document project requirements, technical specifications, and user guidelines. Monitor and coordinate testing processes to ensure quality assurance throughout the project lifecycle. Maintain project documentation, including progress reports, statement of works, risk logs, issue logs, and technical implementation plans. Provide post-implementation support and customer queries, including resolving any issues related to system changes, software, or infrastructure. Provide technical expertise during client meetings, articulating the value proposition of our products and services. Provide first-line technical support to clients, troubleshooting and resolving issues in a timely manner. Maintain a strong focus on client satisfaction, ensuring issues are resolved quickly or escalated to specialised support teams (second and third-line support) as needed. Offer training and guidance to clients to help them fully utilise our solutions. Qualifications: Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. 3+ years of experience in a technical implementation or support role, or similar. Strong understanding of software development and deployment processes, including requirements gathering, development, testing, and deployment. Proven experience in managing client relationships and delivering customer-centric solutions. Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical stakeholders. Ability to work collaboratively across teams and manage multiple projects simultaneously. Preferred Skills: Experience with Integration and implementation technologies. Familiarity with project management tools such as JIRA or Microsoft Project. Certifications such as PMP, PRINCE2, or Scrum Master are a plus. #J-18808-Ljbffr