Business/Systems Analysts (Information & Communication Technology) Spenda is an integrated business platform that takes the headache out of chasing payments and enables businesses to sell better and get paid faster.
We serve as both a software solutions provider and a payment processor and deliver the essential infrastructure to streamline business processes before, during and after the payment event. With over 20 years' experience in building solutions that improve transactional efficiency between businesses, Spenda is applicable to any business that needs to make or receive a payment.
Our software enables the smooth flow of funds throughout a supply chain or network of buyers and sellers, from producer to end-consumer. About the role: Spenda is seeking an enthusiastic team member to join our development team in Perth or Sydney.
You will be working with a strong and supportive team and as such you must be able to work effectively in a team environment.
Roles and responsibilities include but are not limited to the following:
Being accountable to project managers and technical teams to report on implementation outcomes, plans and timelines.Engage with clients to gather requirements and provide solutions to meet their business needs.Configure software solutions to meet client specifications and requirements.Conduct user acceptance testing (UAT) to ensure software solutions are functioning as expected.Train clients on the use of software solutions and provide ongoing support as needed.Identify and escalate any implementation issues or concerns to project managers and technical teams.Develop and maintain implementation documentation and project status reports.Participate in continuous improvement efforts to enhance implementation processes and procedures.Action customer issues and resolve based on the Company service level agreements.Monitoring escalated issues reported to the Helpdesk, providing first-level technical support to end-users, troubleshooting hardware and software issues.Document the customer infrastructure profile into the company dynamics system.Collaborate with cross-functional teams to escalate and resolve complex technical issues.Create and maintain documentation for troubleshooting procedures and knowledge base articles.Resolving client problems, queries, and complaints in an effective and timely manner.Ensuring all users know the status of their individual problems.Liaising effectively with Suppliers.Logging and keeping current all problems via a Problem Management System.Producing records reflecting Helpdesk and job stream statistics in a timely manner and monitoring call volumes to avert potential escalation problems.About You The successful candidate will have outstanding organisational and communication skills.
The ability to prioritize and meet critical deadlines with a level of high attention to detail.
Whilst previous experience in a similar position would be essential, equally as important will be your demonstrated experience in the following areas:
4+ years of experience in software implementation or a related field.Strong project management skills, with the ability to manage multiple projects simultaneously.Proven experience in IT support or a related role.Familiarity with implementing ERP/CRM.Familiarity with remote support and problem-solving for end-users in an IT service environment.Proficiency in working with customer data in a variety of standard business formats.Excellent communication and interpersonal skills, with the ability to work effectively with clients, project managers, and technical teams.Strong analytical and problem-solving skills.Knowledge of software development methodologies and technologies.Experience with software deployment and configuration.Ability to travel to client sites as needed.Additional experience that would be preferred but not mandatory includes: Bachelor's degree in computer science, business, Ecommerce, Information Technology, or related field.Knowledge of SQL, CSS, HTML language.Knowledge of Cloud, application cloud infrastructure, i.e.
GPC, AWS.Knowledge of accounting software (i.e.
QuickBooks, QBO, MYOB, Xero).We welcome applicants who may not meet all criteria but possess a majority of the qualifications to apply, as we value diverse perspectives and recognize the potential for growth and development within our dynamic team.
Why Join Spenda: You will be joining Spenda during an exciting period of growth.
Your role will be dynamic and rewarding, where you will become an integral part of our team.
The role is yours to mould and there will be opportunities to develop and grow along with our business.
Here at Spenda, we offer: Competitive salary and remuneration packages.A flexible, supportive and hybrid working environment.Corporate office space with gym, pool, and sporting facilities available to staff.Opportunity to utilise your skills and knowledge in a creative and innovative way.A business that believes in investing in their people to encourage growth through our Employee Shares Incentive Program.A unique opportunity to gain experience within an ASX listed company and reap the rewards of the business's success.At Spenda, we value diversity and the benefits it brings to achieving our objectives, enhancing our reputation, and attracting, engaging, and retaining talented people.
We welcome applications from all backgrounds regardless of gender, age, disability, and ethnicity, including Aboriginal and Torres Strait Islanders.
We are committed to equal opportunities and a diverse workplace. Do you think you could be the next Spenda Superstar? Click the 'apply' button now and tell us everything we need to know about you!
All applicants must have the right to work in Australia. Only shortlisted applicants will be contacted.
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