Technical Field and Service Representative
Location: Based in NSW Location Flexible | Full-Time
Are you a hands-on problem solver with a knack for technical systems and customer service?
Join a global company as a Technical Field and Service Representative and play a key role in delivering exceptional support and service to customers in NSW.
What You'll Do Field Service & Support : Perform service calls, including titration tests, inventory management, and adjustments to liquid feed equipment.
Customer Relationship Management : Build and maintain strong relationships, ensuring customers' service needs are met according to established protocols.
Equipment Maintenance : Repair and maintain feed systems, including controllers, pumps, relays, and wiring, while ensuring all systems operate effectively.
Responsibilities Conduct monthly inventory counts and manage customer product ordering requirements.
Plan and execute routine service visits, proactively addressing customer concerns and ensuring proper dosing and system functionality.
Complete detailed service reports and conduct exit interviews with customers after each visit.
Collaborate with managers on technical surveys, proposals, and installations.
Identify and communicate technical or operational issues to the appropriate manager.
What We're Looking For A professional who values customer satisfaction and can represent the company with professionalism and reliability.
Strong technical aptitude and experience with feed systems or similar equipment.
Excellent organizational skills, with the ability to manage schedules, reports, and customer expectations.
A team player who thrives on solving problems and delivering exceptional service.
Why Join?
Be part of a team committed to innovation and excellence in customer service.
Gain hands-on experience with advanced systems and technologies.
Enjoy opportunities for growth and development within a supportive work environment.
Ready to Make an Impact?
Apply today and help us continue our tradition of outstanding service and technical expertise!
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