Technical Delivery Platform Engineering Manager - Google Cloud PlatformFull-timeDepartment: Managed ServicesAbout us:At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.About the role:As a Technical Delivery Platform Engineering Manager, this role has a post-sales focus on the delivery, performance, maintenance, and growth of the customer's technical solution. It is a hybrid mix of hands-on technical engineering and implementation of customer innovation and enhancement work, consultancy, and service governance.This key role provides proactive Technical Delivery management and leadership to designated customers to deliver to customers' needs, contractual commitments and oversee the delivery of the services. The role will work closely with account management, solutions, delivery, and capability teams within NCS.The Technical Delivery Platform Engineering Manager is the customer advocate within the business for the managed services we deliver, ensuring that supporting teams are clear on the customers' needs and support requirements. As a respected Managed Services specialist, the role supports our customer operational requirements and is viewed as a critical role by customers. It is essential that the incumbent understands the technology market and client needs to deliver relevant and leading managed services and solutions.Responsibilities:Identify business opportunities (sales, optimisation, and cost reductions) in the customer's environment and work closely with the Markets team to design and execute solutions that add value to the customer's business.Use Incident and Problem Management techniques to drive technical resolver groups in the resolution, root cause analysis, corrective and preventive actions to ensure performance levels are met and exceeded, and customer expectations are managed.Oversee ongoing change management to ensure the operational solution remains appropriate, suitable, and adequate according to the Agreement.Provide E2E technical management, leadership, and direction to internal service and technical representatives on the development, operation, and maintenance of the customers' services infrastructure.Support and add value to customer-driven technology outcomes.Maintain architecture, design, and roadmaps of in-scope services and systems in alignment with tactical and strategic NCS and customer objectives.Manage vendor performance on technical issues; answer complex technical questions and remain proficient in the customer solution.About you:PRODUCT/SOLUTION SPECIFICStrong hands-on background in Platform Engineering/Cloud Engineering.Deep understanding of GCP services and their capabilities, including Compute Engine, Kubernetes, Cloud Storage, Cloud SQL, Cloud Networking, Cloud Monitoring, Cloud Logging, and more.Understanding of GCP Architecture.Experience in Python or Terraform.Experience with DevOps practices and CI/CD pipelines.Experience with containerization technologies like Docker and Kubernetes.Experience in Data Engineering, Data Security, and Data Architecture.Previous consulting experience and dealing with clients directly.CHALLENGES:Managing internal and external stakeholders who often have different sets of concerns.Balancing customer and business needs across competing priorities.Working within a team environment, comprised of diverse roles to ensure the customer sees a cohesive, customer-focused and high-value Managed Service.Ability to stay abreast of emerging products across industries, reading and interpreting the evolving technical needs of the market.Managing conflicting high-impact incidents concurrently across multiple customers.Operate in complex and demanding technical environments that demand tight timelines and budgetary constraints.Initiate and manage projects as required to achieve customer performance optimisation whilst maintaining commercial integrity of the account and optimal contracted performance.Represent customer technical requirements and business drivers into the business and translate them into technology-based solutions.Translate proposed technical solutions into required customer benefits to largely non-technical senior customer management.At NCS Australia, you'll be part of a team that values your growth and development. Our comprehensive global learning and development program will equip you with the skills and knowledge needed to succeed. Plus, you'll be mentored by some of the industry's best and have access to a worldwide network of career opportunities. Join us now and discover just how far your career can go!We are in the process of refreshing our employee benefits, so don't forget to ask our Talent Acquisition Team about what's on offer.We take pride in our commitment to valuing and supporting our people and the communities we serve. Diversity, inclusivity, and being different are not just buzzwords for us - they are integral to our culture. We are dedicated to upholding Equal Employment Opportunity Principles and providing reasonable accommodations to all our applicants. If you require any assistance or modifications to navigate our careers site or complete your application, please don't hesitate to reach out to us at ****** important stuff:To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks.Work rights and background checks:To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks.
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