Insignia is a leading national distributor of industrial labelling and coding equipment with over 50 years' experience in the Australian packaging market. With multiple locations nationwide, Insignia is widely recognised as experts in identification and traceability, and work with world-leading brands in thermal printing, barcoding, data capture, marking & coding.
We are seeking an experienced Customer Support Technical Coordinator to provide exceptional service to our customers through remote support and troubleshooting on the latest mobility and traceability hardware and software. This role will work within our Technical Services team providing support on daily operational processes and procedures.
Key Responsibilities Provide exceptional service to customers efficiently. Diagnose and provide troubleshooting support related to Insignia products encompassing a wide range of home electronics, smart devices, and appliances. Assist customers with product setup, configuration, and problem resolution. Maintain detailed records of customer interactions, ensuring accurate documentation. Collaborate closely with the technical services team to resolve customer problems. Stay up to date with product offerings and technical specifications to deliver accurate and practical support. Escalate advanced technical issues to specialised teams when necessary. About You Proven experience in a customer support role. Excellent verbal and written communication skills, with the ability to convey complex technical information clearly and concisely. Exceptional problem-solving abilities with great attention to detail. A customer-focused approach when assisting individuals with technical difficulties. Enjoy working in a collaborative, fast-paced team environment. Familiarity with CRM systems and helpdesk software is advantageous. What We Offer A competitive salary package to be negotiated with the right candidate. Opportunities for professional development and growth. Company events and incentives. A health and wellbeing program so you feel supported to be at your best. Training and development opportunities. Why Work at Insignia? Insignia is not just a national labelling, printing and coding business. We're a thriving community that fosters a culture of collaboration, innovation, and continuous learning. Your ideas are not just valued; they're encouraged. Your growth is not just nurtured; it's celebrated. Insignia has an unwavering passion, and our people, products, and services have been the platform for being an indispensable partner for our customers.
Applications: If you are looking for a supportive team and motivated to contribute to Insignia's success, we want to hear from you!
All applicants must have unlimited working rights in Australia.
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