Technical Claims Specialist (Technical Manager)

IntroductionWelcome to Gallagher – a global leader in insurance, risk management, and consulting services.
With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive.
At Gallagher, you can build a career whether it's with our brokerage division, our benefits and HR consulting division, or our corporate team.
Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence.
Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.
We believe that every candidate brings something special to the table, including you!
So, even if you feel that you're close but not an exact match, we encourage you to apply.
OverviewIndividual development planning multitude of learning pathways and opportunitiesOrganisation which celebrates collaboration and innovationSomething for everyone - range of employee benefits, discounts and wellbeing programs About the role As the primary in-team specialist for technical claims and Workers Compensation knowledge, in the Technical Manager position you will use your unique skill set to provide coaching and mentoring to claims staff with relation to complex claims matters.
You will also use your knowledge of Workers Compensation legislation to review and endorse claims decisions, liaise with legal parties relating to claims disputes, undertake various calculations relating to compensation, and provide technical reviews for claims management strategies.
How you'll make an impactYour responsibilities will include:Applying your specialist Workers Compensation technical knowledge to claims of a complex nature, and acting as a technical reference point for other team members such as Case Managers and Senior Case ManagersGuiding, advising and assisting employer clients who require specialist technical assistanceInteracting with and providing instructions to Legal Panel Firms within the required timeframes on all pre-litigated and litigated mattersProviding employers, employer consultants and other involved parties with updates in relation to litigated mattersUndertaking adverse decision quality revisions and endorsementsCompleting case conferencing with Case Managers and attending claims review meetings when requiredUndertaking pre-conciliation checks, assisting with strategy considerations and attending conciliation conferences as requiredMentoring and coaching other members of your team About youWe're interested in hearing from people who possess: Experience within the Worker's Compensation industry and in the application of Work Cover legislationAbility to interpret and apply Accident Compensation ActFantastic customer service skillsExceptional communication and interpersonal skillsExperience in client service roleCoaching, mentoring, and leadership skillsBachelor of Law Degree and/or Industry Related Qualifications will be ideal What we can offer you: Attractive remuneration packaging & flexible work arrangements including Work from HomePaid Parental LeaveExcellent working environment – our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;Exciting career – as our Company grows, so do the opportunities for our people;Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training expertsService recognition awards; and employee assistance program for yourself and immediate family members.A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programsAdditional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!
)Reproductive leave To apply Be engaged with a high performing and agile team backed by a positive culture.
If this sounds like your future career, then we want to hear from you today!
Click on Apply for this Job.
To be considered for this opportunity you must have right to live and work in Australia when applying.
Agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.
We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle LeaveNovated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leaveOther benefits include:Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers!
And more...We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization.
For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities.
We see inclusion as a conscious commitment and diversity as a vital strength.
By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.