As a member of the icare Insurance for NSW claim team, you will oversee a portfolio of complex liability claims across a number of product lines (incl. public liability, financial loss, medical negligence, D&O & Cyber). We are looking for vibrant candidates with a strong technical background in liability and/or professional indemnity claims.
You will use your significant experience to drive strategy and balance the needs of the Treasury Managed Fund and the NSW Government Agencies. You will proactively resolve claims and operate in a fiscally responsible manner to ensure the sustainability of the fund. icare prioritises its obligation to operate fairly, transparently and as a Model Litigant.
You will maintain clear oversight of the key performance drivers and focus on improving claims outcomes to deliver a strongly customer-centric experience. You will play a key role in supporting icare's transformation of its General Lines claims framework and its ongoing focus to uplift claims performance.
Duties It's an exciting time at icare where no two days are the same; as Technical Claims Manager - Liability you will be involved across:
Strategy and Planning Support the implementation and communication of claims strategies to achieve overall business targets.Contribute to the development and implementation of appropriate processes, procedures and strategies for the claims function to support the delivery of business targets.Contribute to the development and delivery of strategy in complex and high quantum liability claims to ensure opportunities for strong financial outcomes are identified and achieved.Policies, Process and Procedures Monitor and manage claims service performance to ensure control of and reliable prediction of claims cost and frequency.Work closely with the Product, Client Engagement and Risk Advisory teams in the identification and remediation of claims trends.Work with legal service providers to identify risks, devise and implement claims resolution strategies.Maintain Claims Quality Assurance systems to ensure effective control and delivery of robust claims processes. Assist in the development and improvement of icare's claims management framework.Customer Focus Work with Client Engagement partners to build and maintain relationships with key agencies to support their operations.Develop relationships with key internal stakeholders to deliver a first-class claims experience from lodgment to resolution.Technical Performance Handle the highest value, complex, contentious and strategically important claims caseload in a technically excellent manner to ensure they are appropriately reserved and resolved for the optimum outcome.Liaise with Agencies, Client Engagement, Risk Advisory and Product to provide feedback as required, respond to their requirements and involve them in the claims management process. Work closely with the Reinsurance Team to keep reinsurers informed and manage recoveries.Carry out leakage and peer review audits to ensure internal and external compliance for a technical and stakeholder engagement perspective.Monitor and enforce the Treasury and icare reserving guidelines and claims management philosophy to deliver Claims Excellence in the liability.Assist in developing and maintaining appropriate technical standards for icare to ensure continuous business process improvement.Assist in the development of processes to ensure that the claims function is aligned to the needs of the business and works closely with Client Engagement, Product and other business functions.Use your knowledge and experience to mentor and develop junior colleagues.Skills & Experience Strong technical background in both interpretation and application of statute law and common law within a litigated environment.Successfully handled large and complex losses and gained industry recognition for such for at least five years.Broad working knowledge of claims systems, service requirements and processes.Flexible and agile approach to claims management and problem-solving.Ability to work independently and balance competing demands.Sophisticated negotiation skills and change management experience.Ability to use MS Office applications.Effective and persuasive communication skills.Graduate level or equivalent qualifications in Law, Business or Commerce.Experience managing Cyber Claims and medical negligence/professional indemnity claims.Experience working as part of a senior team in a multi-product insurance environment.Ability to contribute to the improvement of icare's claims management and reserving framework.Experience working with State or Federal Government clients.Culture We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people's development so the people of NSW can thrive.
About the Company We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
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