Excellent new opportunity for an experienced Technical Business Analyst – Custom Practice Management System and Workflow Automation
Job Summary:
We are seeking a skilled Technical Business Analyst to join our team and contribute to the development and optimisation of our custom-built Practice Management System (PMS) system and workflow process automation. The ideal candidate will act as a bridge between business needs and technical solutions, ensuring that our CRM and automation tools effectively support our organisational goals. The candidate will be involved in creation and configuration of automation workflows within platforms such as N8N, Make, Zapier and Logic Apps.
Key Responsibilities:
Requirement Gathering:
Collaborate with stakeholders to identify and document business requirements related to the CRM system and workflow processes.
Conduct user interviews, workshops, and surveys to gather detailed requirements.
Process Analysis and Design:
Analyse existing business processes and workflows to identify areas for improvement and automation.
Develop process models, diagrams, and specifications to illustrate proposed changes.
Solution Development:
Work closely with the development team to design technical solutions that meet business requirements.
Translate business needs into functional and technical specifications for the custom CRM system and automation platform.
System Implementation:
Create and configure automation workflows using automation platforms such as N8N, Zapier, Make and Logic Apps.
Assist in the configuration, testing, and deployment of CRM enhancements and workflow automation solutions.
Participate in system integration and user acceptance testing to ensure solutions meet quality standards.
Stakeholder Communication:
Serve as a liaison between business units, IT teams, and external vendors.
Provide regular updates on project status, risks, and issues to stakeholders and management.
Documentation and Training:
Create and maintain comprehensive documentation including requirements, technical specifications, and user manuals.
Develop training materials and conduct training sessions for end-users to facilitate adoption of new systems and processes.
Qualifications:
Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
Minimum of 3-5 years of experience as a Business Analyst, preferably in a technical or CRM-focused role.
Strong understanding of CRM systems, preferably with experience in custom-built solutions.
Proficiency in workflow process analysis and automation tools.
Familiarity with software development lifecycle (SDLC) and Agile methodologies.
Experience creating and configuring workflows using business automation platforms such as N8N, Make, Zapier, Logic apps.
Experience with data analysis, SQL, and reporting tools is a plus.
Experience within legal tech or legal industry also a plus.
What We Offer:
Competitive salary package commensurate with experience.
Opportunities for professional growth and career advancement.
A supportive and inclusive work culture that values teamwork and innovation.
Modern office located in the heart of Sydney CBD.
Flexible working arrangements.
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