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Technical Assessing & Event Response Specialist Job requisition ID: 43231
Location: Auckland, AUK, NZ
Workplace Type: Hybrid
Make a difference as a Technical Assessing & Event Response Specialist
Join the largest general insurance group in Aotearoa New Zealand and Australia.
As a technical assessing & event response specialist, you'll be assessing technical claims across IAG NZ's residential and commercial property portfolios, including complaints. You'll also be a go-to to provide technical support to the wider Property Assessing team. This role will require the ability to respond to significant claim events around the country, where you will form the first wave of IAG's assessing response, manage ground operations and provide support to impacted customers. Responsibilities include managing all aspects of the assessment of referred claims, providing recommendations around policy response and settlement to our Claims Teams, and guidance to the wider Property Assessing team. Knowledge of the building industry, customer service, teamwork, technical coaching, quality assurance, and project management are also key aspects of the role, aiming to improve customer outcomes and service levels.
We have two fixed-term vacancies available for a duration of 12 months. While our preference is for candidates based in Auckland, we are open to applicants from the upper North Island.
Applications close Thursday, 27 June 2024, at 11:59 pm.
To be successful in this role, you'll possess skills/ experience in the following areas:
• Proficient in insurance, specialising in technical claim assessment and policy interpretation.
• Knowledge of the building industry with the ability to identify damage, and where necessary engage with industry experts to provide clear recommendations around loss cause and appropriate reinstatement strategies.
• Experience in attending and/or managing event responses in the insurance sector. • Systematically identify and resolve issues, analyse data from diverse sources.
• Make timely, informed decisions and recommendations and commit to a course of action.
• Prioritise customer needs in all claim decisions, including managing escalations.
• Build strong relationships, mentor staff in technical assessment issues.
• Maintain a positive demeanor, work effectively under pressure and change.
• Convey complex information clearly and effectively, verbally and in writing.
IAG is the largest general insurance group in Aotearoa New Zealand and Australia. We're also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life's moments hit hardest.
You'll know our brands – AMI, NZI, State Insurance, NRMA Insurance, CGU, WFI and ROLLiN' to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.
We acknowledge Tangata Whenua in Aotearoa and are committed to growing Maori prosperity and well-being in Aotearoa through He Rautaki Maori (IAG's Maori Strategy). We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.
We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we're ready for you.
All this shows up in what we offer:
1. Competitive remuneration and recognition
2. Up to 50% off personal insurance, including home and motor insurance
3. Annual $500 wellbeing fund 4. Flexibility through our MyFlex program - supporting you to live life to the full
5. Grow your skills and career development with the IAG Academy program
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