Are you ready to bring a little extraordinary into your life? At Nespresso, we blend vibrant people and products together to create careers that elevate coffee and your everyday. It's just the beginning of how we transform lives with every cup. Because a Nespresso cup of coffee can deliver an extraordinary experience while creating greater value for both society and the environment. To achieve this, we live by four behaviours: We Inspire, we Care, we Act, and we iNnovate. Each one of these reflects who we are and how we interact with one another and with the world around us.
We currently have an exciting opportunity for an experienced Quality Engineer as Technical & Quality Specialist to join our high performing Nespresso After Sales team, located in Rhodes.
We are looking for an experienced Technical & Quality Specialist who: Has a strong appreciation of premium brands and high-end services that delight consumers. Will have full responsibility for all aspects of machine quality and technical services for your designated business division including Budget and Vendor Management, Consumer Complaint and Incident Management, Aftersales Program Design, Machine and Service Assurance. Is analytical, reliable, and passionate with an affinity for fault finding, problem solving, and improving product and service quality. Has experience with Continuous Process Improvement and small appliances. Has experience in initiating & leading cross-functional projects and a solid understanding of Australian Consumer Law. Your responsibilities will include:
Managing technical budget, participating in operational planning, dynamic forecasting, PO & Invoice reconciliation activities. Maintaining and improving Excel / Power BI Dashboards for Technical subjects, drawing insights from data, identifying trends, investigating root causes, and proposing improvement recommendations. Leading efficiency projects and driving process improvements based on technical assessments & consumer feedback. Providing technical expertise for machine technical issues, responding to and escalating machine quality complaints & consumer incidents. Providing support and expertise regarding compliance and homologation of machines introducing and currently selling in ANZ. The ideal candidate will have a Tertiary (university or trade) qualification in Engineering – Electrical, Electronics, Mechanical, or other quality-related area and demonstrated skills in data analytics and reporting. Proficiency in MS Excel, Teams, SharePoint, and Power BI is highly desired.
How you will be rewarded: Monthly Nespresso credit to be used for our products and staff discounts across the Nespresso range. Annual bonus incentive program. Flexible working arrangements. Exceptional training and continuous personal development opportunities. Quarterly staff recognition through our GreatNes awards. Apply Now to begin your coffee journey with us! Please note: To be considered for this role you must have full working rights within the relevant location. Applicants will be required to undergo pre-employment checks, including but not limited to health checks, prior to appointment to this role.
People are at the heart of our success – all 14,000 of them for Nespresso globally. We actively cultivate diversity, inclusion, and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.
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