Are you ready to bring a little extraordinary into your life? At Nespresso, we blend vibrant people and products together to create careers that elevate coffee and your everyday. It's just the beginning of how we transform lives with every cup. Because a Nespresso cup of coffee can deliver an extraordinary experience while creating greater value for both society and the environment.
To achieve this, we live by four behaviours: We Inspire, we Care, we Act, and we iNnovate. Each one of these reflects who we are and how we interact with one another and with the world around us. We live a culture that is built on the principle belief that individually and collectively we can.
We currently have an exciting opportunity for an experienced Quality Engineer as Technical & Quality Specialist to join our high performing Nespresso After Sales team, located in Rhodes.
We are looking for an experienced Technical & Quality Specialist who …
Has a strong appreciation of premium brands and of high-end services that delight consumers. In this role you will have full responsibility of all aspects of machine quality and technical services for your designated business division including Budget and Vendor Management, Consumer Complaint and Incident Management, Aftersales Program Design, Machine and Service Assurance. You will be an analytical, reliable and passionate individual with an affinity for fault finding, problem solving, improving product and service quality, as well as the ability to self-start and deliver without supervision. You will be experienced with or have a firm understanding of Continuous Process Improvement as well as experience in small appliances. To be successful in the role you will need to have experience in initiating & leading cross-functional projects and have a solid understanding of Australian Consumer Law. Your responsibilities will include:
Managing technical budget, participate in operational planning, dynamic forecasting, PO & Invoice reconciliation activities.Maintaining and improving Excel / Power BI Dashboards for Technical subjects. Drawing insights from data, identifying trends, investigating root causes, and proposing improvement recommendations.Leading efficiency projects and driving process improvements based on technical assessments & consumer feedback.Providing technical expertise for machine technical issues. Responding to and escalating machine quality complaints & consumer incidents.Providing support and expertise regarding compliance and homologation of machines introducing and currently selling in ANZ.The ideal candidate will have a Tertiary (university or trade) qualification in Engineering – Electrical, Electronics, Mechanical or other quality related area and have demonstrated skills in data analytics and reporting. Proficiency in MS Excel, Teams, SharePoint, and Power BI is highly desired.
How you will be rewarded…
With respect at our core, our employees have the space to be innovative and unique - all while working together as a vibrant and dynamic team. It's part of what makes working here an excellent experience, including the way we give back to our employees.
Monthly Nespresso credit to be used for our products and staff discounts across the Nespresso range.Flexible working arrangements.Exceptional training and continuous personal development opportunities.Quarterly staff recognition through our GreatNes awards.Apply Now to begin your coffee journey with us! Please note: To be considered for this role you must have full working rights within the relevant location. Applicants will be required to undergo pre-employment checks, including but not limited to health checks, prior to appointment to this role.
People are at the heart of our success – all 14,000 of them for Nespresso globally. We actively cultivate diversity, inclusion, and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.
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