THE OPPORTUNITYAs part of our diverse team based in Adelaide, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
The role of Technical Advisor is to provide practical guidance to team members across the business to enable the achievement of claim outcomes (regardless of the workflow) whilst also focusing on developing personal technical competence as well as that of other individuals and teams. The role is responsible for contributing to the improvement of business outcomes by identifying opportunities for improvement and working with the various departments to create alternative claim strategies utilising their knowledge of the Act. The role will also provide technical expertise, working with our L&D team as a subject matter expert to assist in the development of training packages and modules.
This will be a Full-time permanent position based in our Adelaide office with flexibility to work from home.
YOUR RESPONSIBILITIESProvide practical guidance and coaching to team members and support the delivery of high level customer experienceHave regard to the necessary technical considerations of claims decisions, compensation payments and liability determinationWork within the legislative and regulatory environment to optimise outcomes for all stakeholdersApply sound risk management principles to ensure compliance and robust decision makingUnderstand the impact of initial eligibility under legislation in regard to benefits for injured workers and impact to stakeholdersParticipate and provide technical support in employer claims reviewsWork with our Project Office to provide support and assistance in developing and updating business processesABOUT YOUA minimum of 2 years' experience working within the workers compensation industryStrong technical experience in workers' compensation claimsExperience coaching & mentoring team members in the workers compensation industryDemonstrated understanding and application of the Return to Work Act 2014 and the associated regulationsDemonstrated expertise in at least one area of claims management or a technical specialist backgroundWHAT WE OFFEREML provides career opportunities and great employee benefits, including:
A vibrant, collaborative innovative team cultureGreat work/life balance and flexibility with opportunity to WFH when fully trained in your roleA corporate wellbeing program with discounted health insurance and gym membershipAccess to discounts at over 350 retailers through our RewardsHub programEntitlement to an annual tenure and performance-based recognition rewardComprehensive learning and development supportCompanywide events to celebrate successQuarterly Reward and Recognition AwardsAccess LinkedIn Learning - 18,000 courses to advance your professional educationUp to 16 weeks paid parental leave plus superWe stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.
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