Position Title: Technical Account Manager (TAM)
Location: Amazon Web Services, Australia
Minimum Qualifications:5+ years of technical engineering experienceHold or be able to attain an Australian Government Security Vetting Agency clearanceExperience with operational parameters and troubleshooting for two (2) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.Experience as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect or in a similar roleKey Responsibilities:TAMs work backwards from customers to define a support strategy, deliver expert advice on AWS services, assist with project launches and assist with operational issues. They are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.
Every day brings new and exciting challenges on the job while you:
Build solutions, provide technical guidance and advocate for customersEnsure AWS environments remain operationally healthy whilst reducing cost and complexityDevelop trusting relationships with customers, understanding their business needs and technical challengesUsing technical acumen and customer obsession, drive technical discussions regarding incidents, trade-offs, and risk managementConsult with a range of partners from developers through to C-suite executivesCollaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account ManagersWith a bias for action, proactively find opportunities for customers to gain additional value from AWSProvide detailed reviews of service disruptions, metrics, detailed pre-launch planningBeing part of a wider Enterprise Support team you'll provide post-sales, consultative expertiseSolve problems across different customers as they migrate workloads to the cloudUplift customer capabilities by running workshops and brown bag sessions.About the Team:AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture:Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Mentorship & Career Growth:We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance:We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
Additional Qualifications:Experience with AWS services or other cloud offeringsUnderstanding of technology budget managementBackground working with Public Sector customersAcknowledgement of Country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement: Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
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