-Do you have a passion for IT and Technology and take your customer base on their journey?
We are seeking a dynamic and experienced Technical Account Manager to join our Managed Services Team. This role requires someone who takes pleasure in exceeding client expectations and possesses the technical expertise to comprehend a customer's technical challenges. The role entails not only technical proficiency but also a keen ability to engage with clients, fostering positive relationships, and ensuring a seamless client experience.
About the role:
The TAM acts as the main point of contact for Advanced and Enterprise customers and a point of escalation for Standard customers. The TAM proactively identifies and addresses any technical or strategic issues that may arise, as well as working closely with the customers to understand their needs and goals.
Reporting to the Managed Services Manager, you will:
Manage relationships, reporting and prioritising requests with Managed Services clients. Drive utilisation for Managed Services with clients by increasing booked work in the queue. Facilitate onboarding of Managed Services clients. Work closely with Support Engineers and other teams to ensure high delivery of service and client support. Contribute to continual process and system improvements. Support escalation and issue resolution for Managed Services clients. Contribute to the development of new and improved service offerings and management of company's CRM. Support Sales and other staff on lead calls for technical advisory and the Managed Services offering. Build an understanding of each client's business and processes as it relates to the systems we support. Identify opportunities for clients to move up the Managed Services value chain and assist in a pre-sales capacity. About you:
As an ideal candidate for the Technical Account Manager role -
You must thrive in client-facing environments and excel at building lasting relationships with clients. Have a strong background in both technical expertise and interpersonal skills. Communicate effectively to clients with varying levels of technical ability. Be able to think quickly and deliver autonomously. Be highly motivated and resilient. Knowledgeable on modern cloud infrastructure. Have experience working with the Atlassian tools, in particular, Jira (desirable - if not we'll train you). Have a Bachelor's Degree/Diploma in Computer Science (or other technical field) or equivalent professional experience. Have the right to work full-time in Australia. About us: GLiNTECH is an Australian IT Professional Services firm specialising in bridging the gap between software companies and customers.
As Atlassian Platinum Solution Experts, we help customers evaluate, implement, deploy and optimise software purchases. We only partner with software vendors whose roots (just like ours) are in development teams and we dedicate time to learn everything about the tools and how they work in different customer scenarios.
Our deep understanding of the software means we provide clever customised solutions, training and troubleshooting that ensures smooth acquisitions and improved user adoption throughout any organisation - from ASX top 100 companies to small start-ups.
At GLiNTECH we believe in employing diversity of thought in our workplace and cultivating a collaborative, flexible and supportive environment. We have an organisational structure where everyone is heard and recognised and a culture that is driven by cross-disciplinary teamwork.
As a GLiNTECH employee in Australia, you'll have access to your choice of professional development training and create your own opportunities for career growth. We have an embedded 'working from home' culture supported by a customised range of employee benefits to help you work anywhere.
Benefits of working at GLiNTECH: At GLiNTECH, we believe in creating an environment that helps you to achieve personal fulfilment through accomplishment. To do this, we offer some great perks to our employees:
Flexibility: Staff have the flexibility to work from the office and home with a working from home budget to set up their space - finding the perfect mix that works for each employee and helps them to be their most effective. Learning: We have you covered for all technical and industry certifications (assisted by our internal training experts) as well as an internal online learning system that is tailored to your needs for growth. Paid Leave: Paid Parental Leave for both primary and secondary carers. An annual GLiNTECH leave day to use for whatever celebration is important to you or to extend a public holiday. Discounts: Discounts to products, services, fitness and healthcare offered through our employee portal. Recognition: Company-wide kudos for great feedback and yearly awards for teams and individuals who embody our values. Team Building: Socials include online events, Marketing events, office catered town hall updates as well as Director's dinners are all part of our day to day. Our offices are in buildings that promote social gathering and we gather all our employees together throughout the year to participate in activities that cross over teams, building an understanding and appreciation of each other's contribution to the wider GLiNTECH company. To Apply: If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.
Should you require further information about the role, please contact at .
After being shortlisted, you will receive a phone call so we can get to know you beyond your application. If you are successful to go to the next stage, you will be invited to attend a Zoom interview with HR and the Hiring Manager. In this interview, we will share our company vision, culture and team dynamics. We will chat about the position, opportunities for growth and hear why you are a good fit for this role. If we are all happy to continue, you will then have the opportunity for a 2nd interview. This 2nd interview is about the technical aspects of the role and your experience. A team member, the Hiring Manager and a Director will attend this meeting and if successful, an employment offer will be made within 72 hours. #J-18808-Ljbffr