Help provide a superior approach to customer service and join our Brisbane Technology team as an IT Tech Assist member. As a customer-facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience.At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.What role will you play?As the Tech Assist member, you will provide support at a walk-up and remote-based IT support function for technology-based queries and provide local hardware support for our various businesses in Queensland. The walk-up Service Desk is an information point used to provide local technology training and as a hub to provide loan equipment, a repair service, and promotion of IT products. As a first point of contact for all staff who require help or information regarding technology within Macquarie, you will have an immediate impact on the service to the business and be the face of technology.What you offerTechnical knowledge on Microsoft 365, including but not limited to:• Office, 0365• Windows 10 Pro• Active Directory• Microsoft Server Platforms including SCCM• Apple IOS/Mac and Android• Proven experience specifically in providing desktop support to end users utilizing a computerized service management ticketing system.• Superior customer service skills and solid interpersonal, written, and oral communication skills.• Diligence to adhere to security and regulatory and compliance processes.We love hearing from anyone inspired to build a better future with us. If you're excited about the role or working at Macquarie, we encourage you to apply.About TechnologyTechnology enables every aspect of our business, for our people, our customers, and our communities. Bring your unique perspective and join a global team who is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications, and designing tomorrow's technology solutions.BenefitsMacquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:Hybrid and flexible working arrangementsOne wellbeing leave day per year and up to five additional days leave based on length of serviceUp to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parentPaid volunteer leave and donation matchingRange of benefits to support your physical, psychological, and financial wellbeingAccess to a wide range of learning and development opportunitiesOur commitment to diversity, equity, and inclusionWe are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.
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