The Lifeline and Assistive Living Service is a Technology Enabled Care (TEC) service offering high quality call handling, monitoring and installation of personal alarms, sensors and other TEC equipment. This supports people to remain in or return to their own homes and be as safe and independent as possible through the support of appropriate TEC equipment and 24/7 monitoring.
About the role This role is an essential part of the Lifeline and Assistive Living Customer Support Team, and the successful candidate will be responsible for working across each part of the service, with duties including but not limited to processing referrals, liaising with clients and their representatives, installation and maintenance of (TEC) equipment, and emergency call monitoring.
The customer support team are often the first point of personal contact by members of the public and our customers. Uniform, equipment and training is provided, and you will have access to branded vehicles during your working day in order to create and maintain a thoroughly professional image at all times.
About you We are looking for you to bring:
Level 3 in Customer service or able to demonstrate relevant significant customer facing experienceBasic practical/technical skills and demonstrable ability to utilise basic installation equipment e.g., drill, screwdriver, plug socket testing equipment.Ability to work at moderate heights i.e., step ladder height.UK Driving Licence required. Use of company van during work hoursOur offer to you Salary: £23,690 plus benefits Working Hours: 37 hours per week. Monday to Sunday on a rota basis between the hours of 8am and 6pm, with potential for occasional evening and overnight work. Contract Type: Permanent Base: Victoria, Roche. Working with us you will have an employee benefits package that includes:
Generous pension scheme with employer contributionEmployee discount scheme and wellbeing eventsHoliday starting at 23 days and increasing to 28 with service (pro-rata if part-time) with option to purchase additional, plus bank holidays. Cycle to Work scheme.Flexible working hours & home working optionsInvestment and support in your continuous training and developmentOpportunity to become a Safeguarding Advocate, Health & Wellbeing Champion and Mental Health First AiderTo apply:It's really easy to apply, please click and follow the questions. Then you have the choice to either attach your CV, or if you don't have a CV you can fill out your work experience. Corserv Care look forward to receiving your details and we will respond to your application. Due to the large number of applications we will be viewing applicants on a daily basis and we may contact you before the closing date to invite you to an interview. Closing date: Midnight Thursday 11th July 2024
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