TeamHEALTH has been providing services to people with mental illness in the Northern Territory for over 30 years. TeamHEALTH was established by a group of relatives and service providers of people with a mental illness who wished to provide stable, safe accommodation for their family members.
TeamTALK is a low intensity psychosocial phone-based support line established for Territorians. Following the PHN Low Intensity Mental Health Services (LIMHS) for Early Intervention Guidelines, TeamTALK is funded by the Northern Territory Primary Health Network (NTPHN).
Reporting to the Coordinator, the TeamTALK Coach provides phone-based support to participants utilizing an early intervention and psychosocial approach. The TeamTALK Coach will focus on providing supports that are person-centred, recovery-focused, strengths-based, timely, culturally appropriate, and assist callers in navigating supports and services at TeamHEALTH and in the wider community.
The TeamTALK Coach will be responsible for ensuring quality phone-based supports to both one-off callers and ongoing scheduled participants. Coaches will typically monitor/support participants for up to six weeks through their mental health journey.
The TeamTALK Coach will utilize a range of tools including the TeamHEALTH Stay Strong plan, a specialized Individual Recovery Plan (IRP) that enables participants to set goals. IRP goals support the development of skills to maintain independent living, self-management of one's mental illness, and service access in the community.
To be successful in this role, you will require:
Availability for shifts: Monday & Tuesday 5-8pm, Wednesday & Thursday 9am-5:15pm, which are the required hours for this position. Appropriate qualifications in community services, mental health, or a related area. Demonstrated understanding of the recovery model and psychosocial rehabilitation. Demonstrated experience in the delivery of services to people with mental illness and psychiatric disability in a community setting. Demonstrated high level of communication skills (written and verbal), with the ability to interact with a diverse range of people. Action-oriented, flexible, and innovative approach. Demonstrated computer literacy in Microsoft Office, and the ability to use and learn new systems, such as Client Management Systems. At times, the TeamTALK Coach may be required to work across programs within TeamHEALTH.
TeamHEALTH recognizes the value of experience in all facets of life and work and encourages individuals with a lived experience of mental illness, or those who identify as First Nations, to apply.
The successful applicant will be required to have a current National Police Certificate, NDIS Worker Screening Clearance, NT Driver's Licence, and complete the NDIS Worker Orientation Module.
TeamHEALTH offers above award conditions including 5 weeks annual leave pro rata, salary packaging, and a friendly and flexible work environment. An attractive salary package will be negotiated with the successful applicants commensurate with qualifications and experience.
Please note applications must include a document addressing the selection criteria. Applications not addressing the selection criteria will not be considered. The full position description can be found attached to this advertisement.
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