Job DescriptionDescriptionAre you committed to bringing your best to life every day?At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years.
We provide flexible, affordable, and innovative insurance products to almost 1 million Australians.
We're Australian-led and managed, and part of a global network through our partnership with one of the world's leading life insurers, Nippon Life Insurance Group.We're driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most – and that's a great purpose to bring us together at work every day.We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions.
We're a values-driven business that strives for high performance and growth as we look towards the future.The RoleWe are currently recruiting for a handful of 12 month fixed-term opportunities to join our Melbourne or Brisbane based teams in the role of Team Member, Underwriting & Administration.
Working as part of a large and collaborative team, you will be responsible for providing administrative support to both internal stakeholders and our advisors and clients alike.
Utilising your outgoing demeanour, you will contact our advisors and clients through email and phone to ensure their applications are complete, as well as working proactively with the advisors to keep them updated on any issues.Although we are in financial services, you do not need to have financial services experience to be successful in this role.Your responsibilities include but are not limited to:Administering the end-to-end processing of Insurance Applications.Taking ownership of and resolving customer/adviser requests, within set service standards;Providing prompt escalation of issues to leaders or other business stakeholders, and participate in the resolution of these issues;Providing a timely response to the customer/adviser;Taking responsibility for delivering accurate information to customers and advisers;When required, providing assistance to other internal customers within agreed timeframes to facilitate the efficient resolution of customer requests;Participating in setting team goals, and actively contribute to achieving a team driven environment and positive team culture.About YouDriven and customer focused, you pride yourself on providing an exceptional service experience for our customers.
You love working as part of a team and with your team to solve common problems, and love taking ownership of any issues that need resolving.
Always going above and beyond, you have strong attention to detail and a positive outlook.Bringing our best to life - why join us?We do work that makes a genuine difference to our customers, partners and community.We have a supportive, inclusive and flexible team culture, including hybrid working.We support your growth and development, and careers across our business units and teams that are as unique as our people.We reward and celebrate our successes, through our incentive and recognition programs.We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.
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