Team Member

Permanent, full-time positionBased at Parramatta or KogarahHybrid working model after trainingHow will I help? As a Team Member in our Home Ownership Service Centre, you will assist with resolving complex enquiries for Westpac Group Mortgage products and services. In your new role, you will assist our brokers and branches with mortgage queries, from initial application to settlement and post-settlement. Your responsibilities will include managing inbound calls, handling originations and ensuring effective risk management.
This position will be based onsite at either our Parramatta or Kogarah offices, with shift times of 8:30am – 8pm, Monday to Friday. You will be office-based initially, with the opportunity to transition to a hybrid arrangement after six months in the role.
What do I need? Proven experience in delivering high standards of customer serviceOutstanding interpersonal and communication skillsStrong knowledge of operational risks, as well as legislative and compliance standardsDemonstrated ability to quickly learn new systems and processesBanking or financial services experience desirableHow do I apply? Start here. Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
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