Permanent, full-time positionBased at Parramatta or KogarahHybrid working model after trainingHow will I help? As a Team Member in our Home Ownership Service Centre, you will assist with resolving complex enquiries for Westpac Group Mortgage products and services.
In your new role, you will assist our brokers and branches with mortgage queries, from initial application to settlement and post-settlement.
Your responsibilities will include managing inbound calls, handling originations and ensuring effective risk management.
This position will be based onsite at either our Parramatta or Kogarah offices, with shift times of 8:30am – 8pm, Monday to Friday.
You will be office-based initially, with the opportunity to transition to a hybrid arrangement after six months in the role.
What's in it for me? You'll play a significant part of the future of a business that has been around for over 200 years.
Our purpose is to create better futures together.
So, we'll back you in the development of your career, internal career prospects, and flexible working.
You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.
This includes leave to organise adoptions, surrogacy, and foster care arrangements.
And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need? Proven experience in delivering high standards of customer serviceOutstanding interpersonal and communication skillsStrong knowledge of operational risks, as well as legislative and compliance standardsDemonstrated ability to quickly learn new systems and processesBanking or financial services experience desirableWhat's it like to work there? We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other.
At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path.
Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
How do I apply? Start here.
Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community.
If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
If you have questions about the recruitment process, please email ******.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity.
If you require an adjustment to be made during the recruitment process at any stage, please email ******.
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