Team Member, Progress Payments – REQ 54899 • Permanent, full-time position
• Kogarah location
• Hybrid working model after training
How will I help? Mortgage Operations is a key part of our Group Operations team and is responsible for bringing our Group vision to life by building a team of the best home loan experts focused on delivering 'magic' moments for our customers, business partners and each other.
As a Team Member in Progress Payments team, you will be responsible for handling Inbound and Outbound calls from our customers regarding their loan application for construction of homes once the unconditional loan offer has been accepted and signed by the Customer. You will be a key Member of the Mortgage Services Team within the Group Operations; and your role is paramount to helping contribute to the delivery of Westpac's vision. This is achieved through managing and meeting our customer's building loan needs, ensuring seamless processing and helping our customers to get into their homes.
What do I need? Demonstrated experience in a customer-centric role Excellent written and verbal communication skills Strong attention to detail, ability to verify documentation details with accuracy. Experience working in a busy, fast-paced environment. Ability to learn new systems and processes in a timely manner. High volume contact centre experience desirable How do I apply? Start here. Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email ****** Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email ******
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