Team Member - Contact Centre - Contractor How will I help?
Our Merchant Support Team is seeking Team Members like you!
You will play an integral role in fostering a cohesive team environment and building strong relationships across different teams and with merchant customers of Westpac.
You will actively contribute ideas, share best practices, and collaborate to meet challenges and deliver a great customer experience to our merchant customers.
As Merchant Support Team Member, your role will entail: Working with a call centre environment you will assist our Merchant customers with any support they need.
Contribute to building a customer-centric culture and delivering a superior end-to-end support process.
Administrative tasks e.g.
data entry.
Maintain a high standard of customer service by phone and email, ensuring prompt and effective resolution of customer needs.
Foster strong relationships across teams, sharing best practices and collaborating to enhance the customer experience.
This role plays a crucial part in Westpac's vision to be a world-class service company.
By providing excellent customer service and ensuring requests are handled promptly, you directly contribute to our goal of helping customers, communities, and people prosper and grow.
Your enthusiasm, care, and dedication are essential in exceeding customer expectations and upholding our reputation.
What's in it for me?
In a word, lots!
We value our employees and strive to provide a work environment that offers numerous benefits: Contractors can access Employee Banking Benefits like special banking, wealth and insurance offers.
A supportive and inclusive workplace culture that values diversity and promotes collaboration.
Access to innovative tools and technologies to enhance your productivity and decision-making.
The chance to work in a role that directly impacts our customers' financial well-being and supports their home ownership aspirations.
What do I need?
To excel in this role, the following experience is required: Strong customer service skills, with a focus on understanding and meeting customer needs.
Contact/Call centre experience is desirable but not essential Experience providing administrative support.
Banking and Finance knowledge and experience (Desirable).
Problem-solving skills to address customer needs effectively.
Computer literacy, including proficiency in MS Office applications.
Excellent communication skills (interpersonal, verbal, written) and ability to influence.
What is it like to work there?
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other.
At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path.
Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
Hear from some of our people and their experiences working with us.
*Please note that this role will be contracted via Manpower, working onsite at Westpac.
A vital part of making our recruitment process more efficient are our Culture Fit Assessment & Video Interviews.
Please complete your Culture Fit Assessment followed by the video interview, when you receive the invitation, in order for your application to be considered.
Do you need reasonable adjustments during the recruitment process?
At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.
We can provide reasonable adjustments for individuals with disability and/or neurodiversity.
If you require an adjustment to be made during the recruitment process at any stage, please email ******