Job Description - Team Member, Customer Contact (240000DD)
About the Role: MLC Life Insurance has multiple permanent opportunities available for Customer Support Team Members to join our Melbourne based Customer Contact team. This entry-level role is well suited for those looking to kick-start their career in Financial Services.
Upon commencing, you will start with a group of new work mates where your first 7 days will be spent in an interactive learning environment understanding our products, processes, and systems to assist our customers with simple enquiries (taking payments, updating payment details, and resending correspondence).
After this, you will move onto the Contact Centre floor where you'll get the opportunity to meet and engage with the wider team. You will be supported by our Coaches and Leaders as you begin to interact with our customers and clients over the phone and continue to develop your skills and gain confidence in your new role.
Within your first few months, you will continue to receive training as you begin managing more complex customer queries. Over time, you will also help advisers with their enquiries about their customer's existing policies as well as assisting with and providing updates on new business applications.
As you continue to flourish in your role in your first year at MLC Life Insurance, we will provide you with further opportunities to upskill across various products, learn more about and connect with other areas of the business, and become a technical expert within the team.
About You: You must have the flexibility to work a rotating roster between the hours of 8.30am and 6pm. You will also:
Have a strong background in customer service;Be reliable with the ability to work under pressure;Have experience working to & achieving KPIs;Have excellent verbal & written communication skills;Have the ability to pick up systems with ease;Be self-driven with the ability to work well autonomously and with a team; andHave exceptional work ethic and strong willingness to learn.Why Choose Us? At MLC Life Insurance, you will have the opportunity to:
Enjoy flexible, hybrid work options and an inclusive environment where everyone is respected and valued for their unique contribution;Embrace a culture of customer centricity and an ambition to be Australia's leading, most trusted Life Insurer;Access a range of benefits including competitive salary, lifestyle leave, two days of volunteer leave every year, recognition of service milestones;Wellness and lifestyle offerings including access to Uprise – our Digital Wellbeing Program, as well as discounts on a variety of lifestyle and entertainment products and services.Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons, and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.
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