Team Manager - Self-Insurance, Sydney & Melbourne (Hybrid)

IntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing.
You'll be part of a resilient team that works together to redefine the boundaries of excellence.
At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference.
GUIDE.
GUARD.
GO BEYOND.We believe that every candidate brings something special to the table, including you!
So, even if you feel that you're close but not an exact match, we encourage you to apply.
OverviewThe Role The Team Manager role focusses on working closely with your Claims Management team to provide a top tier claims service to injured workers and employers.
You'll be a trusted leader in our Self Insurance team, with a view to lead your team to success through day to day workflow and people management.
Your ability to collaborate with other leaders, implement strategic thinking and planning with relation to the Self Insurance function will be a core focus of this position, as well as being an effective leader within both your own team and the wider Self-Insurance leadership group.
We are searching for candidates in NSW and VIC with desirable experience in both NSW and VIC legislation or either NSW or VIC legislation experience.
The positions will be offered on a permanent full-time basis with the flexibility of a hybrid approach with the expectation of being in our Sydney or Melbourne CBD offices on certain days for stakeholder meetings or site visits.
How you'll make an impactYou will add value to Gallagher Bassett across the following: Engaging and build a strong relationship with your clients in a proactive manner to create solid platforms for discussion and understanding pertinent to achieving effective claims outcomesManaging your team's daily workflow in order to achieve an effective team output and to maintain client service standardsProviding effective and engaging leadership, coaching and feedback to staff on technical, business and performance related issuesEngaging and build a strong relationship with portfolio of corporate clients in a proactive manner to discuss claims strategies and address areas of concernWorking with Branch Managers to identify staff's skills and knowledge gaps and assist with the up-skilling of your teamWorking alongside your Branch Manager to develop and cultivating team morale, and an achievement and service orientated culture, ensuring a dedicated and team-based approach to the management of claimsMentoring and coaching team members, and encouraging creativity, risk-taking and continuous improvement within the teamIdentifying any areas for improvement in Claims Management service provision, and implementing strategies and processes to ensure GB's services meet business and SIRA requirements About youWe're interested in hearing from people who possess: Experience within a People Manager role, outstanding leadership skills and experience in coaching and mentoring staff is essential to your successExtensive experience in claims management, Self-Insurance and Workers CompensationKnowledge of the NSW or VIC legislation is mandatoryKnowledge of industry performance measuresExcellent interpersonal skills with all levels of staff and external partiesExceptional Customer Service skillsConflict resolution skillsExcellent time management skillsTertiary qualifications in appropriate field will be highly desirableDesirable Skills Experience in reporting analytics, quality assurance and self-insurance auditExperience in project and change managementExperience in tender preparation and presentationIf you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you'll experience the following: Flexible work arrangements – including WFHPaid Parental LeaveBirthday LeaveOpportunities for ongoing education and developmentService recognition awardsEmployee assistance program for yourself and immediate family membersExcellent Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunitiesExciting career – as our Company grows, so do the opportunities for our peopleA brief overview on GB Gallagher Bassett is Australia's largest Third-Party Administrator (TPA).
Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.
Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1000 staff.
GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!
If this sounds interesting to you, we want to hear from you today, click on Apply for this Job!
To be considered for this opportunity you must have the right to live and work in Australia when applying.
Agency applicants will not be considered for this role.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.
We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle LeaveNovated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leaveOther benefits include:Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers!
And more...We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization.
For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities.
We see inclusion as a conscious commitment and diversity as a vital strength.
By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.