Team Manager – Property Customer Support | Multiple locations
At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.
Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
You'll be responsible for:
Ensuring the delivery of superior customer service whilst ensuring that all compliance/risk policies, legal and regulatory obligations are met by applying technical skills and expertise to enhance customer care.
Leading, coaching and developing a team to improve negotiation, customer service and technical skills while ensuring that tasks, accountabilities and development opportunities are apportioned equitably.
Acting as the escalation point by assisting in resolving complex queries/complaints beyond the skills/knowledge or authority of team members, identifying root causes, recommending and implementing nationally approved improvement initiatives.
Developing and maintaining communications/relationships with other functional areas of the business.
Implementing and managing change improvements, facilitating learning and development opportunities to build team capability.
About you:
Experience in property claims management (mandatory) and handling complaints Extensive experience in a team management or leadership role and has built high performing teams Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
Demonstrated evidence of technical proficiency with complaint regulations including Regulatory Guide 271 and General Insurance Code of Practice.
Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
Excellent verbal and written communication skills
What's on offer:
Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
insurance products.
Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About Allianz:
At Allianz, we care about everything that makes you, you.
We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.
We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support:
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to ****** for a confidential conversation.
Join us.
Let's care for tomorrow.
www.allianz.com.au/careers
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